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Satisfaction and expressed needs of pharmaceutical care services and challenges recognized by patients in South Korea

机译:药物治疗服务的满意度和表达的需求以及韩国患者认可的挑战

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Purpose: To assess the degree of satisfaction and expressed needs of pharmaceutical care services in patients with chronic diseases and explore the factors related to the needs from patients’ perspectives for the further development of pharmaceutical care service models. Patients and methods: A cross-sectional survey of 220 patients (mean age ± SD: 61.3±13.1, male:female: 104:116) was conducted. The questionnaire was structured to measure patients’ degree of satisfaction and expressed needs using a 5-point Likert scale. Additionally, preferred duration, methods of service delivery, and willingness to pay were surveyed. Responses were analyzed using an ordinal regression method to predict factors that were related to pharmaceutical care services. Results: Sixty-seven patients had experienced pharmaceutical care services. Their satisfaction levels were high in all categories; however, there were no significant differences between -categories. The levels of expressed needs were similar among categories without significant differences. The preferred delivery method was a face-to-face conversation combined with being provided with written information (53.2%). The preferred duration was ≤10 min (70.5%). About 48% of the patients showed willingness to pay for the service. Education level and region influenced patients’ needs. Conclusion: The satisfaction and needs of pharmaceutical care services was very positive; however, noticing only a third of patients experienced pharmaceutical care services, this may indicate a lack of awareness and less appreciation of pharmacists by patients. Details concerning patients’ awareness and the value of pharmaceutical care services require further investigation.
机译:目的:评估慢性病患者对药物治疗服务的满意度和表达的需求,并从患者的角度探讨与需求相关的因素,以进一步开发药物治疗服务模型。患者和方法:对220例患者进行了横断面调查(平均年龄±SD:61.3±13.1,男性:女性:104:116)。该问卷的结构是使用5点Likert量表来衡量患者的满意度和表达的需求。此外,还调查了首选时间,服务提供方式和付款意愿。使用序数回归方法分析反应,以预测与药物护理服务相关的因素。结果:67名患者接受过药物治疗服务。他们在所有类别中的满意度都很高;但是,类别之间没有显着差异。类别之间表达的需求水平相似,没有显着差异。首选的传递方法是面对面交谈,同时提供书面信息(53.2%)。首选持续时间≤10分钟(70.5%)。约48%的患者表示愿意为此服务付费。受教育程度和地区影响了患者的需求。结论:药物治疗服务的满意度和需求是非常积极的;但是,仅注意到三分之一的患者曾接受过药物护理服务,这可能表明患者缺乏认识并且对药剂师的欣赏程度较低。有关患者意识和药物护理服务价值的详细信息需要进一步调查。

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