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The Batho Pele Principles in the health services

机译：卫生服务中的巴索贝利原则

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The White Paper on Transforming Public Service Delivery (Batho Pele White Paper, number 1459 of 1997) 1 provided a policy framework and implementation strategy for the transformation of public service delivery, which included the delivery of health services. Numerous newspaper articles reporting in detail about the complaints of patients with regard to health services prove that the Batho Pele Principles (BPPs) have not yet been implemented effectively. The researchers found that the success of the implementation, or lack thereof, has not been studied during the ten years since the introduction of BPPs in the health services. The Batho Pele White Paper 1 and the Patients’ Rights Charter 2 (PRC) served as basis for the literature review, the development of the research instrument and the presentation of ? ndings. ?The research process that was followed is briefly described under Method . The article focuses on the findings of the study, conducted in a public hospital in Gauteng.
机译：《转变公共服务提供方式的白皮书》（Batho Pele白皮书，1997年第1459号）1提供了转变公共服务提供方式（包括卫生服务提供方式）的政策框架和实施策略。许多报纸上的文章详细报道了患者对医疗服务的投诉，这证明《巴索贝利原则》（BPPs）尚未得到有效实施。研究人员发现，自从将BPP引入卫生服​​务以来的十年中，尚未对实施的成功与否进行过研究。 Batho Pele白皮书1和《患者权利宪章》 2（PRC）是文献综述，研究工具的开发以及对？发现。方法下面简要介绍了遵循的研究过程。本文重点介绍在豪登省一家公立医院进行的研究结果。

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