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首页> 外文期刊>African Journal of Business Management >Quality control practices, service quality and customers satisfaction: The case of non-audit services provided by SMPs to SMEs in Malaysia
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Quality control practices, service quality and customers satisfaction: The case of non-audit services provided by SMPs to SMEs in Malaysia

机译：质量控制实践，服务质量和客户满意度：SMPS提供的非审计服务的案例在马来西亚中小企业提供

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This study focuses on the satisfaction level of Small and Medium Enterprises (SMEs) with regards to the quality of non-audit services provided by Small and Medium Practices (SMPs) and their quality control practices. The objective is to examine the relationship between quality control, service quality and satisfaction and the mediating effect of the quality of SMPs’ service on the relationship between quality control practices of SMPs and satisfaction level of SMEs. The results show that all the variables have partially significant relationship and there is mediating effect of service quality on the relationship between quality control and satisfaction. Relevant authority body should educate SMPs the importance of quality control and the way it can induce the quality of services provided and maximize client’s satisfaction level without impairing their independent roles and?compliance with standards, ethical, regulatory and legal requirements.
机译：本研究侧重于中小企业（中小企业）的满意度，以至于中小型实践（SMPS）提供的非审计服务质量及其质量控制实践。目的是研究质量控制，服务质量和满意度与SMPS服务质量的调解效应与中小企业质量控制实践关系的关系。结果表明，所有变量都有部分显着的关系，并且在质量控制与满意度之间的关系方面存在调解服务质量。相关机构应教育SMPS质量控制的重要性以及它可以诱导提供的服务质量，并最大化客户的满意度，而不损害其独立的角色以及遵守标准，道德，监管和法律要求。

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