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The evaluation mode of hotel housekeeping management

机译：酒店管理层管理的评估模式

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摘要

The housekeeping department must satisfy the customers’ requirements and provide the customers services at any time in 24 hours; therefore, it needs a large number of employees. The salary expenditure is really huge, along with the consumption of room material and supplies, and cleaning products. These are considered as a hotel’s important expenditure based on cost calculation, thus, this department can affect the hotel’s income and expenses directly. When the housekeeping quality is fixed, the faster is the housekeeping efficiency, the lower is the required personnel cost; hence, the housekeeping efficiency is one of the important indexes that influence the hotel’s business performance. However, until now, there are no relevant studies that discuss the housekeeping efficiency measurement issue completely. For this reason, this study proposes a housekeeping efficiency index for hotel owners to evaluate their housekeeping efficiency objectively. Besides, we deduce the statistical properties of housekeeping efficiency index, and construct the evaluation mode of housekeeping efficiency; finally, a hotel in Central Taiwan is used as an example to explore its housekeeping efficiency.
机译：家政部门必须满足客户的要求，并在24小时内随时提供客户服务;因此，它需要大量的员工。薪资支出非常庞大，以及房间材料和用品的消耗，以及清洁产品。这些部门认为，这些都被视为酒店的重要支出，因此，该部门可以直接影响酒店的收入和费用。当家务质量是固定的时候，家务效率越快，所需的人员成本越低;因此，家务效率是影响酒店业务绩效的重要指标之一。但是，到目前为止，没有相关的研究，完全讨论了内务效率测量问题。出于这个原因，本研究提出了酒店业主的管家效率指数客观地评估其家政效率。此外，我们推断了家务效率指数的统计特性，构建了家务效率的评估模式;最后，台湾中部的一家酒店被用作探索其家政效率的示例。

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