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Monitoring with social media: Experiences from “integrating” WhatsApp in the M&E system under sweet potato value chain

机译：与社交媒体监测：在甘薯价值链下的M＆E系统中“整合”WhatsApp的经验

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摘要

Dealing with multiple stakeholders in agriculture–nutrition projects often makes communication and the collection of quality, reliable, and low-cost data complex and challenging. Communication bureaucracies among stakeholders often lead to delay, distortion, or loss of information along the communication channel. Social networking platforms can facilitate communication and collection of real-time data useful for project monitoring. This article shares our experience in using the WhatsApp platform for communication and collection of additional monitoring data. A WhatsApp platform for project implementers from the ministries of health (100) and agriculture (52) from Bungoma, Busia, Homa Bay, and Migori counties Kenya was formed in September 2016 for sharing additional monitoring data in the form of photos, videos, and texts. Project monitoring-related costs reduced by 51% and collapsing reporting hierarchies reduced information delays, thereby saving time and communication challenges. A shared understanding among different actors on the project’s indicators, reporting timelines, and data collection guidelines improved the quality of continuous monitoring data. However, staff transfer and replacements called for the continuous induction of new entrants to the forum. WhatsApp is a compelling tool in project monitoring to mitigate communication challenges. It offers an opportunity to share information on one platform among different cadres, facilitating collective action in multisectoral approach projects.
机译：处理农业营养项目中的多个利益攸关方经常进行沟通和质量，可靠，低成本的数据复杂和具有挑战性。利益相关者之间的通信官僚机构经常导致延迟，失真或沿着沟通渠道丢失信息。社交网络平台可以促进通信和集合对项目监控有用的实时数据。本文共享我们使用WhatsApp平台进行通信和收集其他监控数据的经验。 2016年9月成立了来自Bungoma，Busia，Homa Bay和Migori Counties肯尼亚的卫生部（100）和农业部和农业部（52）的项目实施者的WhatsApp平台，以便以照片，视频和拍摄的形式分享其他监测数据文本。项目监测相关成本降低了51％并崩溃报告层次结构减少了信息延误，从而节省了时间和沟通挑战。在项目指标中的不同行为者之间的共同理解，报告时间表和数据收集指南提高了连续监测数据的质量。但是，员工转移和更换呼吁持续归纳新进入论坛。 WhatsApp是项目监控项目监控的令人信服的工具，以减轻沟通挑战。它提供了在不同干部之间分享一个平台信息的机会，促进了多部门方法项目中的集体行动。

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