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Behavioural response patterns: an investigation of the early stages of major incidents

机译：行为反应模式：对重大事件早期阶段的调查

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摘要

Purpose - This paper aims to investigate the different patterns of organizational behavioural responses to major incidents and develop an original classification of these patterns. Design/methodology/approach - An extensive literature review was made to investigate the different patterns of behavioural responses to major incidents and then to develop an original classification of these patterns. Several sources of information, such as case studies, technical reports, academic journal articles and organizational internal reports were used. Findings - Organizations respond differently to major incidents. This was clear from the different behavioural patterns investigated and identified. Behavioural patterns determine levels of resilience and ability of organizations to overcome and ultimately survive major incidents. Practical implications - To promote effective and organized behavioural response patterns to major incidents and improve consistency of responses across the organization, relevant authorities should demonstrate to all private and public enterprises the significance of effective behavioural responses, thus enabling them to better respond to various potential emergencies. Originality/value - A number of models of human behaviour have been introduced in the literature to understand how people respond to emergency situations. They each take a different perspective on human behaviour but no single theory has emerged as the leading paradigm. This highlights the complexity of understanding human behaviour in such situations and the need for a better classification of behavioural patterns. To the author's knowledge, this is one of very few studies to investigate, identify and categorize behavioural response patterns to major incidents. This research is expected to be of a substantial value for those interested in improving organizational behaviour during major incidents, as well as those interested in improving organizational resilience.
机译：目的-本文旨在研究组织对重大事件的行为响应的不同模式，并对这些模式进行原始分类。设计/方法/方法-进行了广泛的文献综述，以调查对重大事件的行为响应的不同模式，然后对这些模式进行原始分类。使用了多种信息来源，例如案例研究，技术报告，学术期刊文章和组织内部报告。调查结果-组织对重大事件的反应不同。从调查和确定的不同行为模式可以明显看出这一点。行为模式决定组织的应变能力和克服并最终抵御重大事件的能力。实际意义-为了促进对重大事件的有效且有组织的行为响应方式，并提高整个组织的响应一致性，有关当局应向所有私营和公共企业证明有效的行为响应的重要性，从而使他们能够更好地应对各种潜在的紧急情况。原创性/价值-文献中引入了许多人类行为模型，以了解人们如何应对紧急情况。他们每个人对人类行为都有不同的看法，但是没有一个单一的理论成为主导范式。这突显了在这种情况下理解人类行为的复杂性以及对行为模式进行更好分类的需求。据作者所知，这是对重大事件的行为响应模式进行调查，识别和分类的极少数研究之一。对于那些对在重大事件中改善组织行为感兴趣的人，以及对改善组织适应力感兴趣的人，这项研究有望具有重大价值。

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  • 来源
    《Foresight》 |2018年第4期|337-352|共16页
  • 作者

    Ihab Hanna Sawalha;

  • 作者单位

    American University of Madaba, Amman, Jordan;

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  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

    Decision making;

    机译：做决定;

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