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Reinventing product-service systems: the case of Singapore

机译：重塑产品服务系统：以新加坡为例

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摘要

Purpose - This paper aims to discuss a foresight study conducted in Singapore's national R&D agency to help science and technology decision makers identify key capability areas of R&D investment to support the manufacturing industry's growth in the country and the region. Design/methodology/approach - Using horizon scanning, scenario analysis and expert opinion, nine capabilities are identified as core areas to be developed to support the country's future growth of product-service systems. Findings - The results of a Delphi survey involving 30 industry and academic thought leaders recommend priorities of these capabilities. This paper concludes with a discussion of the study implications for theory, research and practice in the domain of servitisation and product-service systems. Research limitations/implications - The foresight study presented here on the future of servitisation in Singapore demonstrates one of the first fully fledged applications of foresight in constructing a coherent vision of future product-service system markets. In this study, the authors applied systemic foresight methodology (SFM) comprising the first six phases: initiation (scoping), intelligence (scanning), imagination (scenarios), integration (priorities), interpretation (strategies) and implementation (action). For future research, an ideal step would be to proceed with the final phase of the SFM, impact, to develop indicators for servitisation and to monitor and evaluate the transition process. Practical implications - Manufacturing and services are no longer distinct concepts with a clear divide. Manufacturing firms not only become more service dependent but also produce and provide services for their consumers. This transformation towards servitisation implies fundamental re-organisation of the production and management practices. Furthermore, through new business models, new and loyal customers will be gained, which will in turn bring additional income, while making the companies less prone to economic and business fluctuations. Social implications - The results of this study have practical implications for policymakers of public and private sectors that are interested in playing a key role in future product-service system innovation. These have implications for developing the human and intellectual capital that are required for supporting the future innovation. Institutes of higher learning and vocational institutes should also consider incorporating new curricula and modules to build the capabilities for knowledge creation and transfer. Originality/value - The findings of the present study on strategic growth areas and relevant critical capabilities provide new directions for research in the field of servitisation. Among the nine capabilities identified, the top three were advanced customer intelligence capability, socio-physical service quality, traceability and maintainability and integrated strategic decision-making. From the results, it is apparent that advanced customer intelligence capability is both an area of importance to Singapore and the world.
机译：目的-本文旨在讨论在新加坡国家研发机构进行的前瞻性研究，以帮助科学技术决策者确定研发投资的关键能力领域，以支持该国和该地区制造业的增长。设计/方法/方法-使用视野扫描，方案分析和专家意见，确定了九项功能，这些功能将被开发为支持该国产品服务系统未来发展的核心领域。调查结果-涉及30个行业和学术思想领袖的Delphi调查结果建议了这些功能的优先级。本文最后讨论了服务化和产品服务系统领域对理论，研究和实践的研究意义。研究的局限性/意义-此处介绍的关于新加坡服务化未来的远见研究表明，远见卓识是首批完全成熟的应用之一，可为未来的产品服务系统市场构建一致的愿景。在这项研究中，作者应用了系统前瞻性方法（SFM），包括前六个阶段：启动（范围），情报（扫描），想象力（方案），整合（优先级），解释（策略）和实施（行动）。对于将来的研究，理想的步骤是继续进行SFM的最终阶段，即影响，制定服务化指标以及监视和评估过渡过程。实际意义-制造和服务不再是具有明显分歧的独特概念。制造公司不仅变得更加依赖服务，而且还为其消费者生产和提供服务。这种向服务化的转变意味着生产和管理实践的根本重组。此外，通过新的业务模式，将获得新的和忠实的客户，这反过来又会带来额外的收入，同时使公司不易受到经济和业务波动的影响。社会影响-这项研究的结果对有兴趣在未来产品服务系统创新中发挥关键作用的公共和私营部门的决策者具有实际意义。这些对发展支持未来创新所需的人力和智力资本具有影响。高等院校和职业学院也应考虑纳入新的课程和模块，以建立知识创造和转让的能力。独创性/价值-本研究关于战略增长领域和相关关键能力的研究结果为服务化领域的研究提供了新的方向。在确定的九种功能中，前三项是高级客户情报功能，社会物理服务质量，可追溯性和可维护性以及综合战略决策。从结果可以明显看出，先进的客户情报功能对于新加坡乃至世界而言都是重要的领域。

著录项

  • 来源
    《Foresight》 |2019年第3期|332-361|共30页
  • 作者

    Sarah Lai-Yin Cheah; Yinping Yang; Ozcan Saritas;

  • 作者单位

    Department of Management and Organization, National University of Singapore, Singapore, Singapore;

    Institute of High Performance Computing (IHPC), Agency for Science, Technology and Research (A*STAR), Singapore, Singapore;

    Higher School of Economics, Russian Federation;

  • 收录信息
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

    Singapore; Transition;

    机译：新加坡;过渡;

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