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Reinventing product-service systems: the case of Singapore

机译：重塑产品 - 服务系统：新加坡的案例

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摘要

Purpose - This paper aims to discuss a foresight study conducted in Singapore's national R&D agency to help science and technology decision makers identify key capability areas of R&D investment to support the manufacturing industry's growth in the country and the region. Design/methodology/approach - Using horizon scanning, scenario analysis and expert opinion, nine capabilities are identified as core areas to be developed to support the country's future growth of product-service systems. Findings - The results of a Delphi survey involving 30 industry and academic thought leaders recommend priorities of these capabilities. This paper concludes with a discussion of the study implications for theory, research and practice in the domain of servitisation and product-service systems. Research limitations/implications - The foresight study presented here on the future of servitisation in Singapore demonstrates one of the first fully fledged applications of foresight in constructing a coherent vision of future product-service system markets. In this study, the authors applied systemic foresight methodology (SFM) comprising the first six phases: initiation (scoping), intelligence (scanning), imagination (scenarios), integration (priorities), interpretation (strategies) and implementation (action). For future research, an ideal step would be to proceed with the final phase of the SFM, impact, to develop indicators for servitisation and to monitor and evaluate the transition process. Practical implications - Manufacturing and services are no longer distinct concepts with a clear divide. Manufacturing firms not only become more service dependent but also produce and provide services for their consumers. This transformation towards servitisation implies fundamental re-organisation of the production and management practices. Furthermore, through new business models, new and loyal customers will be gained, which will in turn bring additional income, while making the companies less prone to economic and business fluctuations. Social implications - The results of this study have practical implications for policymakers of public and private sectors that are interested in playing a key role in future product-service system innovation. These have implications for developing the human and intellectual capital that are required for supporting the future innovation. Institutes of higher learning and vocational institutes should also consider incorporating new curricula and modules to build the capabilities for knowledge creation and transfer. Originality/value - The findings of the present study on strategic growth areas and relevant critical capabilities provide new directions for research in the field of servitisation. Among the nine capabilities identified, the top three were advanced customer intelligence capability, socio-physical service quality, traceability and maintainability and integrated strategic decision-making. From the results, it is apparent that advanced customer intelligence capability is both an area of importance to Singapore and the world.
机译：目的 - 本文旨在讨论新加坡国家研发机构进行的一项远见研究，以帮助科学和技术决策者确定研发投资的关键能力领域，以支持该国和该地区的制造业增长。设计/方法/方法 - 使用地平线扫描，情景分析和专家意见，九个能力被确定为要制定的核心领域，以支持该国的产品 - 服务系统的未来增长。调查结果 - 涉及30个行业和学术思想领导人的Delphi调查结果推荐了这些能力的优先事项。本文讨论了对伺服系统和产品 - 服务系统领域的理论，研究和实践的研究影响的讨论。研究限制/含义 - 新加坡伺服系统未来展示的远见研究证明了前瞻构建未来产品 - 服务系统市场的连贯愿景的第一个完全成熟应用之一。在这项研究中，作者应用了系统远见方法（SFM），包括前六个阶段：启动（范围），智力（扫描），想象力（方案），集成（优先事项），解释（策略）和实施（行动）。对于未来的研究，理想的步骤将是继续进行SFM，影响的最终阶段，以制定稳态化指标和监测和评估过渡过程。实际意义 - 制造和服务不再具有明确的鸿沟概念。制造公司不仅成为依赖的服务，而且还为其消费者提供服务。这种对源处理的转变意味着基本的重新组织生产和管理实践。此外，通过新的商业模式，将获得新的和忠诚的客户，这将又会带来额外收入，同时使企业不太容易发生经济和业务波动。社会影响 - 本研究的结果对公共和私营部门的政策制定者具有实际影响，这些行业有兴趣在未来的产品 - 服务系统创新中发挥关键作用。这些对开发支持未来创新所需的人和智力资本有影响。高等学校和职业研究所还应考虑纳入新的课程和模块，以建立知识创建和转移的功能。原创性/值 - 目前战略增长领域和相关关键能力研究的调查结果为阶梯领域的研究提供了新的研究。在确定的九个能力中，前三名是高级客户智能能力，社会物理服务质量，可追溯性和可维护性和综合战略决策。从结果中，显而易见的是，先进的客户智能能力是对新加坡和世界的重要性。

著录项

  • 来源
    《Foresight》 |2019年第3期|332-361|共30页
  • 作者

    Sarah Lai-Yin Cheah; Yinping Yang; Ozcan Saritas;

  • 作者单位

    Department of Management and Organization National University of Singapore Singapore Singapore;

    Institute of High Performance Computing (IHPC) Agency for Science Technology and Research (A*STAR) Singapore Singapore;

    Higher School of Economics Russian Federation;

  • 收录信息
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

    Singapore; Transition;

    机译：新加坡;过渡;

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