The principle of making therninterviewee comfortable during a complaint investigation goes only so far. If you're facing a hostile witness - or a hostile accused - you may have to approach them differently.rnComplaint investigator Allison West (see accompanying story) recommends the following techniques for hostile interviewees:rnHostile interviewees frequently get LOUD. They'll say something like, "This is crap, a witch hunt, and I won't put up with it," in a rising tone, ending in a shout.
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