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Do the rich get digitally richer? Quantity and quality of support for digital engagement

机译：富人在数字上变得更富裕吗？支持数字参与的数量和质量

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This paper asks what predicts having access to and using social support networks that might help an individual in using the Internet. Following the course taken by the digital divide or digital inclusion research, this paper uses socio-cultural, socio-economic, social, and digital indicators to predict access to and the type of potential and actual social support networks that might help an individual in using the Internet. In addition, the paper examines the quality of the support received which is neglected in most investigations that mainly focus on quantitative indicators of support. The study draws on a representative survey conducted in the Netherlands; 1149 responses were obtained. The results show that while there are no real inequalities in access to and use of support, the quality of the support that people access is unequally distributed replicating existing patterns of disadvantage. Thus, access to support is another level at which the digital divide manifests and strengthens itself. Those who experience most problems online also seem to have the most difficulty obtaining high-quality support even when it is available, creating an even larger 'gap' between those who do and do not need support.
机译：本文提出了哪些预测可以访问和使用可能会帮助个人使用Internet的社交支持网络。遵循数字鸿沟或数字包容性研究的过程，本文使用社会文化，社会经济，社会和数字指标来预测可能会帮助个人使用的潜在的和实际的社会支持网络的类型以及类型互联网。此外，本文还研究了在大多数调查中被忽视的支持质量，这些调查主要集中在支持的量化指标上。该研究借鉴了在荷兰进行的代表性调查。获得1149个响应。结果表明，虽然在获取和使用支持方面并没有真正的不平等现象，但人们获得的支持质量却是不均衡分布的，从而复制了现有的不利模式。因此，获得支持是数字鸿沟体现并增强的另一层次。那些在线上遇到最多问题的人似乎也很难获得高质量的支持，即使可以得到高质量的支持，这在需要和不需要支持的人之间造成了更大的“鸿沟”。

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