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What Builds System Troubleshooter Trust the Best: Experiential or Non-Experiential Factors?

机译：是什么让系统故障排除者最信任：经验或非经验因素？

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摘要

System troubleshooters keep important organizational systems operating. This study examines factors influencing system troubleshooter trust in their supervisors, contrasting experiential and non-experiential factors. Traditional research suggests that trust forms through interactional experience. Recent research indicates that initial interpersonal trust develops through non-experiential factors that are dispositional (individual differences-related) or institutional (structural/situational). We found that both institutional and dispositional factors affected troubleshooter trust in the supervisor even after parties gained experience with each other. Quality of experience with the supervisor affected interpersonal trust, while quantity of experience did not. Surprisingly, institutional trust predicted trusting beliefs as strongly as did quality of experience. The study shows that both experiential and non-experiential factors are important to troubleshooter trust when parties know each other well.
机译：系统疑难解答程序使重要的组织系统保持运行状态。这项研究调查了影响系统故障排除人员对其主管的信任的因素，并比较了经验和非经验因素。传统研究表明，信任是通过互动经验形成的。最近的研究表明，初始的人际信任是通过性格倾向（个人差异相关）或机构性（结构/情境）的非经验因素发展的。我们发现，即使在各方之间积累了经验之后，制度因素和处置因素都影响了故障排除者对主管的信任。主管的经验质量会影响人际信任，而经验的数量则不会。出人意料的是，机构信任对信任信念的预测与经验质量一样强烈。研究表明，当双方彼此了解时，经验因素和非经验因素对于解决疑难解答者的信任都非常重要。

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