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Impact of User Satisfaction and Trust on Virtual Team Members

机译：用户满意度和信任对虚拟团队成员的影响

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摘要

Pressured by the growing need for fast response times, mass customization, and globalization, many organizations are turning to flexible organizational forms, such as virtual teams. Virtual teams consist of cooperative relationships supported by information technology to overcome limitations of time and/or location. Virtual teams require their members to rely heavily on the use of information technology and trust in coworkers. This study investigates the impacts that the reliance on information technology (operationalized in our study via the user satisfaction construct) and trust have on the job satisfaction of virtual team members. The study findings reveal that both user satisfaction and trust are positively related to job satisfaction in virtual teams, while system use was not found to play a significant role. These findings emphasize that organizations seeking the benefits of flexible, IT-enabled virtual teams must consider both the level of trust among colleagues, and the users' satisfaction with the information technology on which virtual teams rely.
机译：由于对快速响应时间，大规模定制和全球化的需求日益增长，许多组织都在转向灵活的组织形式，例如虚拟团队。虚拟团队由信息技术支持的合作关系组成，以克服时间和/或位置的限制。虚拟团队要求其成员严重依赖信息技术的使用并信任同事。这项研究调查了依赖信息技术（通过用户满意度构建在我们的研究中进行操作）和信任对虚拟团队成员的工作满意度的影响。研究结果表明，用户满意度和信任度与虚拟团队的工作满意度均呈正相关，而系统使用并未发挥重要作用。这些发现强调，寻求灵活，支持IT的虚拟团队的利益的组织必须同时考虑同事之间的信任程度以及用户对虚拟团队所依赖的信息技术的满意度。

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