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An investigation on the role of multimodal metaphors in e-feedback interfaces

机译:电子反馈界面中多模式隐喻的作用研究

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Purpose - The purpose of this paper is to investigate the usability (effectiveness, efficiency and user satisfaction) of e-feedback interfaces. The experiment compares a traditional visual approach with a multimodal approach in order to determine the impact of multimodal metaphors upon the user's understanding, reasoning and engagement with the e-feedback. Design/methodology/approach - The empirical investigation involved visual (text with graphical illustrations) and multimodal (audio-visual with expressive avatars and recorded speech) experimental e-feedback platforms. Both experimental platforms provided the same e-feedback but used different interaction metaphors to convey the information. The evaluation approach measured effectiveness, efficiency and user satisfaction. Findings - The results showed that the multimodal approach increased usability in terms of effectiveness, efficiency and engagement of users with the e-feedback. There is a very clear prima facie case that combining different communication metaphors to convey information involved in the e-feedback simultaneously does not increase the information overload on users. This however was observed to be the case when the visual channel was used. Originality/value - This paper introduces a unique approach that uses specific combinations of multimodal metaphors to communicate information about e-feedback simultaneously. This approach increased the usability of e-feedback and user's engagement in interfaces for e-learning applications.
机译:目的-本文的目的是研究电子反馈界面的可用性(有效性,效率和用户满意度)。该实验将传统的视觉方法与多模式方法进行了比较,以确定多模式隐喻对用户的理解,推理和对电子反馈的参与的影响。设计/方法/方法-实证研究涉及视觉(带有图形化插图的文本)和多模式(具有表达性的化身和录制的语音的视听)实验电子反馈平台。两个实验平台均提供相同的电子反馈,但使用不同的交互隐喻来传达信息。评估方法衡量了有效性,效率和用户满意度。结果-结果显示,多模式方法在有效性,效率和用户对电子反馈的参与方面提高了可用性。有一个非常明显的表面现象,即组合不同的通信隐喻以同时传达电子反馈中涉及的信息不会增加用户的信息负担。然而,观察到使用视觉通道时的情况。原创性/价值-本文介绍了一种独特的方法,该方法使用多模式隐喻的特定组合来同时传达有关电子反馈的信息。这种方法提高了电子反馈的可用性以及用户在电子学习应用程序界面中的参与度。

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