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首页> 外文期刊>International Journal of Applied Management Sciences and Engineering >The Determinant of Student Satisfaction in Academic and Administrative Services in Private Universities
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The Determinant of Student Satisfaction in Academic and Administrative Services in Private Universities

机译：私立大学学术与行政服务学生满意度的决定因素

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摘要

Students are the primary stakeholders of the university, so the article evaluated the factors that influence student satisfaction in the university. The study employed descriptive statistics and one sample t-test was used to analyse the data. Reliability test was also done using Cronbach's Alpha and Kaiser-Meyer-Olkin Measure (KMO) of Sampling Adequacy and Bartlett's Test of Sphericity. A quantitative sample of 1,750 students was drawn from seven (7) selected universities in Tema, Ghana and two hundred and fifty (250) questionnaires were distributed to each university. The findings highlighted various levels of satisfaction. It was observed that all the factors such as classroom environment, textbook and tuition fees, student support facilities, business procedures, relationship with teaching staff, knowledgeable and responsive faculty, staff helpfulness, feedback, and class sizes drives student satisfaction. The paper attempts to develop insights into dimension of student satisfaction in academic and administrative services in private universities in the Tema metropolis.
机译：学生是大学的主要利益攸关方，所以文章评估了影响大学学生满意度的因素。该研究采用了描述性统计和一个样品T检验来分析数据。可靠性测试也使用Cronbach的Alpha和Kaiser-Meyer-Olkin测量（KMO）进行了采样充足和Bartlett对球体的测试。 1,750名学生的定量样本是从七（7）个选定的Tema，加纳和二百五十（250）调查问卷分发给每个大学。调查结果强调了各种满意度。据观察，课堂环境，教科书和学费等的所有因素，学生支持设施，商业程序，与教学人员的关系，知识渊博和响应的教师，员工助人，反馈和课堂尺寸推动了学生满意度。本文试图开发塔塔马尔大都市私立大学学术和行政服务方面的学生满意度方面的洞察。

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