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In-company education: an example of best practice?

机译：公司内教育：最佳实践的一个例子？

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摘要

Purpose - Nottingham Business School recently validated a suite of generic qualifications based round the theme of leisure retailing. The purpose of this paper is to describe the Advanced Diploma, where one of the first cohorts on the programme was pub managers and area managers from J.D. Wetherspoon. Design/methodology/approach - This paper presents the findings of a telephone survey of 17 pub managers and three area managers who had successfully completed the Advanced Diploma in 2005. Findings - Around eight out of ten pub managers interviewed reported positive impressions of the course and went on to state that their property had increased sales, profits, customer and staff satisfaction. Results from company sales and performance data support the impressions created by these qualitative interviews. Sales, gross profit and unit profit performance all show overall improvements in performance compared to company averages. Practical implications - Apart from students obtaining a university qualification it would appear that in every case individual pubs reported a substantial improvement in their business. The other implication is that the way in which these students are able to obtain a degree might well become the accepted alternative to full time education and all the financial implications that go with it. Originality/value - The paper provides a model for evaluating the impacts of education and training interventions that could be employed by both university teams and professional in-company trainers.
机译：目的-诺丁汉商学院最近以休闲零售为主题，验证了一套通用资格。本文的目的是描述高级文凭，该计划的首批参与者之一是来自J.D. Wetherspoon的酒吧经理和区域经理。设计/方法/方法-本文介绍了对17位酒吧经理和三名区域经理进行电话调查的结果，这些经理在2005年成功完成了高级文凭课程。调查结果-受访的十分之八的酒吧经理中约有八名对本课程和课程有积极印象继续说，他们的财产增加了销售，利润，客户和员工满意度。公司销售和绩效数据的结果支持了这些定性访谈所产生的印象。与公司平均水平相比，销售，毛利和单位利润表现都显示出整体绩效的提高。实际意义-除了获得大学学历的学生外，在每种情况下，个别酒吧似乎都表示其业务取得了显着改善。另一个含义是，这些学生获得学位的方式很可能成为全日制教育以及随之而来的所有经济影响的公认替代方法。原创性/价值-本文提供了一个模型，用于评估大学团队和专业公司内培训师均可采用的教育和培训干预措施的影响。

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