A quantitative model for open innovation and customer involvement

Andreas Efstathiades; George Papageorgiou

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A quantitative model for open innovation and customer involvement

机译：开放式创新和客户参与的定量模型

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This paper investigates the extent to which business organisations in Cyprus use open innovation and customer involvement. Particularly, the product development process is investigated, and how the customer involvement actually occurs. Specifically, we examine the role of customer involvement in the idea generation process; contribution in building innovation capabilities; how co-creation contributes to competency development and goal achievement as well as the role of customer involvement in the overall business performance. Further, we investigate the necessary pre-conditions in terms of organisational culture for effective open innovation implementation. The results presented in this paper would be particularly important for business organisations but also for researchers who are interested for a closer insight in the relationship between open innovation and business performance.

机译：本文调查了塞浦路斯的商业组织在多大程度上利用开放式创新和客户参与。特别是，调查了产品开发过程以及客户参与的实际发生方式。具体来说，我们研究了客户参与想法生成过程的作用；对建立创新能力的贡献；共创如何促进能力发展和目标达成，以及客户参与整体业务绩效的作用。此外，我们从组织文化的角度研究了有效实施开放式创新的必要前提条件。本文中提出的结果对于企业组织特别重要，但对于对开放式创新与企业绩效之间的关系有更深入了解的研究人员而言也是如此。

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来源
《International Journal of Economics and Business Research》 |2019年第2期|168-188|共21页
作者
Andreas Efstathiades; George Papageorgiou;
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作者单位

Department of Management and Marketing, School of Business Administration, European University Cyprus;

Department of Management and Marketing, School of Business Administration, European University Cyprus;

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原文格式 PDF
正文语种 eng
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关键词
customer involvement; small and medium enterprises; SMEs; management; open innovation;

机译：客户参与;中小企业;中小企业;管理;开放式创新;

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专利

1. DEVELOPING WHAT CUSTOMERS REALLY NEED: INVOLVING CUSTOMERS IN INNOVATIONS [J] . MARCEL E. A. WEBER, MATHIEU C. D. P. WEGGEMAN, JOAN E. VAN AKEN International Journal of Innovation and Technology Management . 2012,第3期

机译：开发客户真正需要的东西：使客户参与创新
2. Customer involvement in product development Using Voice of the Customer for innovation and marketing [J] . Benchmarking . 2020,第1期

机译：客户参与产品开发利用客户之声进行创新和营销
3. The Customer-Dominated Innovation Process: Involving Customers as Designers and Decision-Makers in Developing New Product [J] . Wei Liu, James Moultrie, Songhe Ye The design journal . 2019,第3期

机译：以客户为主导的创新过程：让客户作为设计师和决策者参与开发新产品
4. Developing What Customers Really Need: Involving Customers in Innovations [C] . Marcel Weber IEEE International Conference on Management of Innovation and Technology . 2008

机译：开发客户真正需要的内容：涉及客户的创新
5. Multi-Channel Customer Relationship Management Solutions and Customer Satisfaction: A Quantitative Study =Solutions de gestion de la relation client multicanal et satisfaction de la clientèle: Une étude quantitative [D] . Collins, Manley. 2019

机译：多渠道客户关系管理解决方案和客户满意度：定量研究=多通道客户关系管理解决方案和客户满意度：定量研究
6. Customer Cooperation and Employee Innovation Behavior: The Roles of Creative Role Identity and Innovation Climates [O] . Jian Zhou, Jian Yang, Xue Zhou 2021

机译：客户合作与员工创新行为：创造性角色身份和创新气候的角色
7. Competing Recombinant Technologies for Environmental Innovation: Extending Arthur’s Model of Lock-in Abstract: This article presents a model of sequential decisions about investments in environmentally dirty and clean technologies, which extends the path-dependence framework of Arthur (1989). This allows us to evaluate if and how an economy locked into a dirty technology can be unlocked and move towards the clean technology. The main extension involves the inclusion of the effect of recombinant innovation of the two technologies. A mechanism of endogenous competition is described involving a positive externality of increasing returns to investment which are counterbalanced by recombinant innovation. We determine conditions under which lock-in can be avoided or escaped. A second extension is â€œsymmetry breakingâ€ of the system due to the introduction of an environmental policy that charges a price for polluting. A final extension adds a cost of environmental policy in the form of lower returns on investment implemented through a growth-depressing factor. We compare cumulative pollution under different scenarios, so that we can evaluate the combination of environmental regulation and recombinant innovation. [O] . Van den Bergh J.C.J.M., Zeppini Rossi P. 100

机译：用于环境创新的竞争重组技术：扩展亚瑟的锁定模型摘要：本文介绍了关于环境污染和清洁技术投资的连续决策模型，该模型扩展了亚瑟（1989）的路径依赖框架。这使我们能够评估是否以及如何解锁陷入肮脏技术的经济并转向清洁技术。主要的扩展涉及包括两种技术的重组创新的效果。内生竞争的机制被描述为涉及通过重组创新抵消的增加投资回报的正外部性。我们确定可以避免或转义锁定的条件。由于引入了污染价格的环境政策，第二个延伸是系统的“对称性破坏”。最后的延期增加了环境政策的成本，通过增长抑制因素实现了较低的投资回报。我们比较了不同情景下的累积污染，从而可以评估环境调控与重组创新的结合。

A quantitative model for open innovation and customer involvement

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