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Trust in Web GIS: the role of the trustee attributes in the design of trustworthy Web GIS applications

机译:Web GIS中的信任:受信任者属性在可信赖的Web GIS应用程序设计中的作用

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摘要

Since the introduction of Xerox PARC Map Viewer, there is a high growth in the number of Web GIS (Geographical Information System) applications for public use in different contexts. These applications instruct, advise and provide the tools for spatial analysis to their users, and the people who use them depend or rely on these systems. Many of these users are non-experts who have no GIS expertise and a limited understanding of spatial data handling. These inherent characteristics of non-expert interaction establish risk and uncertainty, which are further increased due to the complexity of Web GIS interfaces. These issues of uncertainty, risk perception and dependence are all trust-related aspects. Online trust has been repeatedly identified as a major concept for online information systems and its value recognised as it influences the intentions to use and the acceptance of online systems and the overall user experience. However, there is a very limited understanding as to exactly how trust is constructed when people, especially non-experts, interact with Web GIS. To improve knowledge in this domain, this article explores the theoretical foundations on how trust can be investigated in this context. Trust studies (mainly from the e-commerce domain) suggest that a trust-oriented interface design may improve the trustworthiness of online systems, and such attention can be given to Web GIS interfaces. Such studies are reviewed and their applicability is considered in the Web GIS context, taking into consideration their special characteristics. A case study is used to discuss how some features may potentially influence the trustworthiness of Web GIS applications. This article concludes by suggesting future research directions for the implementation of a holistic approach, which is necessary to investigate trust in this context.
机译:自从Xerox PARC Map Viewer推出以来,在不同环境中供公众使用的Web GIS(地理信息系统)应用程序的数量一直在迅速增长。这些应用程序向用户提供指导,建议并提供用于空间分析的工具,并且使用它们的人依赖或依赖于这些系统。这些用户中有许多是非专家,他们没有GIS专业知识,并且对空间数据处理的了解有限。非专家交互的这些固有特性会带来风险和不确定性,由于Web GIS界面的复杂性,这些风险和不确定性会进一步增加。这些不确定性,风险感知和依赖性问题都是与信任相关的方面。在线信任已被反复确认为在线信息系统的主要概念,其价值受到认可,因为它影响在线系统的使用意图和接受程度以及整体用户体验。但是,对于人们(尤其是非专家)与Web GIS交互时如何建立信任的理解非常有限。为了提高该领域的知识,本文探讨了如何在这种情况下研究信任的理论基础。信任研究(主要来自电子商务领域)表明,面向信任的界面设计可以提高在线系统的可信赖性,因此可以将注意力放在Web GIS界面上。审查了这些研究,并考虑了其特殊性,在Web GIS环境中考虑了它们的适用性。通过案例研究来讨论某些功能可能如何影响Web GIS应用程序的可信赖性。本文最后提出了实施整体方法的未来研究方向,这是在这种情况下调查信任度所必需的。

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  • 作者单位

    Department of Computer Science, University College London, London, UK,Department of Civil,Environmental and Geomatic Engineering, University College London, London, UK;

    Department of Civil,Environmental and Geomatic Engineering, University College London, London, UK;

    Department of Civil,Environmental and Geomatic Engineering, University College London, London, UK;

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  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

    web GIS; HCI; trust; usability; WIYBY;

    机译:Web GIS;人机交互信任;可用性;维比;

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