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首页> 外文期刊>International journal of industrial and systems engineering >Systems engineering: language obstacles and the impact on flight deck engineering, crew performance and operational safety in airline operations
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Systems engineering: language obstacles and the impact on flight deck engineering, crew performance and operational safety in airline operations

机译：系统工程：语言障碍及其对驾驶舱工程，机组人员绩效和航空公司运营安全的影响

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摘要

Flight deck crew alerting systems (FDCAS) (e.g., alert systems and technical documentation) are critical systems that aid flight crew members with situation awareness and executing decisions regarding system and flight path status. Information misinterpretation by English as a second language (ESL) flight crew members has been noted to impact communication on the flight deck. Some of these challenges are related to: comprehension of system status messages, spoken and written English on the flight deck, and decision-making processes regarding flight path status. This paper examined a series of interview schedule questions and responses from ESL airline pilots. Results from flight crew narratives indicated that ESL flight crew members' were challenged by the use of English written technical information. Challenges were related to alert displays, as well as associated written technical documentation [e.g., flight crew operating manual (FCOM)/quick reference handbook (QRH)] in normalon-normal conditions.
机译：飞行甲板机组人员警报系统（FDCAS）（例如警报系统和技术文档）是关键系统，可帮助机组人员了解情况并执行有关系统和飞行路径状态的决策。已经注意到英语作为第二语言（ESL）飞行机组成员的信息错误解释会影响驾驶舱的交流。其中一些挑战与以下方面有关：了解系统状态消息，驾驶舱上的英语口语和书面英语以及有关飞行路径状态的决策过程。本文研究了一系列面试时间表问题以及ESL航空公司飞行员的回答。飞行机组人员叙述的结果表明，ESL飞行机组人员受到英语书面技术信息的挑战。挑战与警报显示以及相关的书面技术文档[例如，机组人员在正常/非正常情况下的操作手册（FCOM）/快速参考手册（QRH）]有关。

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