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首页> 外文期刊>International Journal of Information Management >Promoting the continuing usage of strategic information systems: The role of supervisory leadership in the successful implementation of enterprise systems
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Promoting the continuing usage of strategic information systems: The role of supervisory leadership in the successful implementation of enterprise systems

机译：促进战略信息系统的持续使用：监督领导在成功实施企业系统中的作用

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摘要

Organizations face significant challenges in capturing value from their investments in strategic information systems such as enterprise systems (ES). Managers are a powerful source of influence shaping the post-adoption attitudes and behaviors of users and the success of ES. However, the extant IS literature has focused primarily on the role of top management and theoretical explanations of the role of supervisors in fostering continuing usage of ES are lacking. Drawing on transformational leadership theory and the IS continuance (ISC) model, this paper conceptualizes a theoretical model differentiating the influence mechanisms through which different types of leadership behaviors influence the success of ES. Data collected from 192 users of ES confirms our theorization. We find that transformational leadership behaviors of supervisors influence users' evaluations of satisfaction and perceived usefulness, while their transactional leadership behaviors influence users' ES continuance intention by moderating the effects of user satisfaction and perceived usefulness on ES continuance intention. This study advances research on the role of leadership behaviors of supervisors in capturing value from enterprise systems. The research also contributes to practice by suggesting effective strategies for promoting continued usage of mission critical systems such as enterprise systems and delivering value from firms' IT investments.
机译：组织在从战略信息系统（如企业系统（ES））的投资中获取价值时面临着巨大的挑战。管理者是影响用户采用后态度和行为以及ES成功的强大影响力来源。但是，现有的IS文献主要集中在高层管理者的角色上，而缺乏关于监督者在促进ES持续使用中的作用的理论解释。利用变革型领导理论和IS连续性（ISC）模型，本文概念化了一种理论模型，该模型区分了不同类型的领导行为通过何种机制影响ES的成功。从192位ES用户收集的数据证实了我们的理论。我们发现，主管的变革型领导行为会影响用户对满意度和感知有用性的评估，而他们的交易型领导行为会通过减轻用户满意度和感知有用性对ES持续性意图的影响来影响用户的ES持续性意图。这项研究推进了主管的领导行为在从企业系统中获取价值中的作用的研究。该研究还通过提出有效策略来促进实践的发展，从而促进了诸如企业系统之类的任务关键型系统的继续使用，并从企业的IT投资中获得了价值。

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