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首页> 外文期刊>International Journal of Information Management >Knowledge transfer processes in IT outsourcing relationships and their impact on shared knowledge and outsourcing performance
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Knowledge transfer processes in IT outsourcing relationships and their impact on shared knowledge and outsourcing performance

机译：IT外包关系中的知识转移流程及其对共享知识和外包绩效的影响

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摘要

What is the impact of specific knowledge-transfer processes on the level of shared knowledge and, in turn, on outsourcing performance in outsourcing relationships? Drawing on a series of case studies covering IT providers and banks, we investigate several applied knowledge-transfer processes dedicated to the transfer of explicit or tacit knowledge between outsourcing banks and their providers. We examine the differential influence of various types of knowledge transfer on shared knowledge between the parties and on the resulting outsourcing performance. Results depict the differential impact of various knowledge-transfer processes dedicated to the transfer of explicit, or tacit knowledge, respectively, on the development of shared knowledge. Interestingly, the combination of both knowledge-transfer processes dedicated to the transfer of explicit knowledge and those dedicated to the transfer of tacit knowledge proves to be most effective. Furthermore the results indicate that high levels of shared knowledge positively influence outsourcing performance. In addition to previous literature, we found transfer processes for explicit knowledge in an outsourcing context to consist of two dimensions: The content dimension, primarily focused on in literature, and the sender-receiver dimension of transfer processes which are rarely addressed in outsourcing literature. The content dimension embraces mechanisms such as trainings, SLAs and standards that define how content has to be interpreted, whereas the sender-receiver dimension of transfer processes of explicit knowledge defines explicit, documented interaction structures between parties.
机译：特定的知识转移流程对共享知识水平有何影响，进而又对外包关系中的外包绩效产生什么影响？基于一系列涵盖IT提供商和银行的案例研究，我们研究了几种专门用于外包银行及其提供商之间显性或隐性知识转移的应用知识转移过程。我们研究了各种类型的知识转移对双方之间共享知识以及由此产生的外包绩效的不同影响。结果描述了专门用于显式或隐性知识转移的各种知识转移过程对共享知识发展的不同影响。有趣的是，事实证明，专用于显式知识转移的知识转移过程和专用于隐性知识转移的知识转移过程都是最有效的。此外，结果表明，高水平的共享知识对外包绩效有积极影响。除了以前的文献，我们发现外包环境中显性知识的转移过程包括两个维度：内容维度（主要集中在文献中）和转移过程的发送者－接收者维度，这在外包文献中很少涉及。内容维度包含定义内容必须如何解释的机制，例如培训，SLA和标准，而显性知识的传输过程的发送者-接收者维度定义了各方之间的显式文档化交互结构。

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