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Technology Fears: A Study of e-Commerce Loyalty Perception by Jordanian Customers

机译:技术恐惧:约旦客户对电子商务忠诚度的认知研究

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摘要

The Internet and all other types of networks have changed life in general and doing business in particular, and as a result, many companies are now conducting and transferring their businesses online. In this paper, the authors evaluate whether loyalty issues are the major obstacles to the growth of e-commerce in Jordan. A survey conducted for the study reveals that technology fears are major barriers to loyalty in Internet banking and e-commerce activities among consumers. The results suggest that unless the technology fears of adopters are acknowledged, some of them are not successful.
机译:互联网和所有其他类型的网络总体上改变了人们的生活,尤其是经商,因此,许多公司现在正在在线开展和转移业务。在本文中,作者评估了忠诚度问题是否是约旦电子商务增长的主要障碍。这项研究进行的一项调查表明,技术恐惧是消费者在网上银行和电子商务活动中忠诚度的主要障碍。结果表明,除非承认采用者对技术的恐惧,否则其中一些并不成功。

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