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The relationship between TQM practices and role stressors

机译：TQM实践与角色压力源之间的关系

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Small and Medium-sized Enterprises (SMEs) are comprised 90% of all enterprises in Iran. In this regards they have significant role in the development of the country's economy. The purpose of this paper is to develop a conceptual framework to investigate the impact of multidimensionality of total quality management practices on the role stressors. Numerous studies have been done by other researchers on the quality revolution and implemented various Total Quality Management (TQM) programs such as ISO 9000 series as a way to improve quality. This paper investigates the multidimensional relationships between eight TQM practices and role stressors. The empirical data was gathered from 410 Iranian manufacturing SMEs and analysed by using the Structural Equation Modelling (SEM) technique. The findings indicate important association among leadership, information analysis; supplier management, employee involvement, process management and human resources focus with role stressors but no significant relationship between customer focus and supplier management with role stressors.
机译：伊朗的所有企业中，中小企业（SME）占90％。在这方面，它们在国家经济发展中具有重要作用。本文的目的是建立一个概念框架，以研究全面质量管理实践的多维性对角色压力源的影响。其他研究人员对质量革命进行了大量研究，并实施了各种全面质量管理（TQM）计划，例如ISO 9000系列，以提高质量。本文研究了八个全面质量管理实践与角色压力源之间的多维关系。经验数据来自410家伊朗制造业中小企业，并通过使用结构方程模型（SEM）技术进行了分析。研究结果表明领导力，信息分析之间的重要关联；供应商管理，员工参与，流程管理和人力资源集中于角色压力源，而客户关注与供应商管理与角色压力之间没有显着关系。

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