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首页> 外文期刊>International Journal of Production Research >Taking an innovative approach to quality practices: exploring the importance of a company's innovativeness on the success of TQM practices
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Taking an innovative approach to quality practices: exploring the importance of a company's innovativeness on the success of TQM practices

机译：对质量实践采取创新方法：探索公司创新对TQM实践成功的重要性

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摘要

Quality management practices such as total quality management (TQM) are continuously applied to improve firm performance. However, recent quality researchers have found contradictory performance evidence highlighting that the success of TQM might depend on various contextual factors. Specifically, researchers and practitioners have recognised similarities and considerable overlap between TQM and innovative practices, which suggests that innovativeness plays a contextual role. However, this putative relationship remains unexplored. The purpose of this study is to assess the importance of innovativeness to the success of TQM practices through applying contingency theory. Using data collected through a large-scale survey, we carry out an empirical study and produce robust results that strongly confirm such a contextual role of innovativeness. Specifically, we identify that the seven practices closely related to TQM, namely visionary leadership, internal and external cooperation, learning, process management, continuous improvement, employee fulfilment, and customer satisfaction, have a significantly stronger impact on operational performance in companies characterised by a high level of innovativeness.
机译：诸如全面质量管理（TQM）之类的质量管理实践不断应用于改善公司绩效。但是，最近的质量研究人员发现了相互矛盾的性能证据，这些证据表明TQM的成功可能取决于各种上下文因素。具体来说，研究人员和从业人员已经认识到，全面质量管理与创新实践之间存在相似性和相当多的重叠，这表明创新性在上下文中起着作用。但是，这种推定的关系仍未开发。本研究的目的是通过应用权变理论评估创新对TQM实践成功的重要性。使用通过大规模调查收集的数据，我们进行了一项实证研究，并得出了有力的结果，这些结果强有力地证实了创新的这种背景作用。具体来说，我们确定与TQM密切相关的七个实践，即远见卓识的领导，内部和外部合作，学习，流程管理，持续改进，员工绩效以及客户满意度，对以AQM为特征的公司的经营绩效具有明显更强的影响。高水平的创新。

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