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首页> 外文期刊>International Journal of Production Research >Performance measures and metrics in logistics and supply chain management: a review of recent literature (1995-2004) for research and applications
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Performance measures and metrics in logistics and supply chain management: a review of recent literature (1995-2004) for research and applications

机译：物流和供应链管理中的绩效指标和度量：研究和应用的最新文献综述（1995-2004年）

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摘要

Performance measures and metrics are essential for effectively managing logistics operations, particularly in a competitive global economy. The global economy is featured with global operations, outsourcing and supply chain and e-commerce. The real challenge for managers of this new enterprise environment is to develop suitable performance measures and metrics to make right decisions that would contribute to an improved organizational competitiveness. Now the question is whether traditional performance measures can be used and out of them which ones should be given priority for measuring the performance in a new enterprise environment. Some of the traditional measures and metrics may not be suitable for the new environment wherein many activities are not easily identifiable. Measuring intangibles and nonfinancial performance measures pose the greater challenge in the so-called knowledge economy. Nevertheless, measuring them is so critical for the successful operations of companies in this environment. Considering the importance of nonfinancial measures and intangibles, an attempt has been made in this paper to determine the key performance measures and metrics in supply chain and logistics operations. This is based on a literature survey and some of the reported case experiences. Suggestions for future research directions are also indicated.
机译：绩效衡量和指标对于有效管理物流运营至关重要，特别是在竞争激烈的全球经济中。全球经济以全球运营，外包和供应链以及电子商务为特色。对于这种新企业环境的管理者而言，真正的挑战是制定适当的绩效指标和度量标准，以制定正确的决策，从而有助于提高组织的竞争力。现在的问题是，是否可以使用传统的绩效衡量标准？在新的企业环境中，应该优先使用哪些绩效衡量标准来衡量绩效。一些传统的度量标准可能不适用于许多活动难以识别的新环境。衡量无形资产和非财务绩效指标在所谓的知识经济中提出了更大的挑战。尽管如此，衡量它们对于在这种环境下公司的成功运营至关重要。考虑到非财务指标和无形资产的重要性，本文尝试确定供应链和物流运营中的关键绩效指标和指标。这是基于文献调查和一些报道的案例经验。还指出了未来研究方向的建议。

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