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首页> 外文期刊>International journal of productivity and performance management >The relationship between TQM and SMEs' performance The mediating role of organizational culture
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The relationship between TQM and SMEs' performance The mediating role of organizational culture

机译：TQM与中小企业绩效的关系，组织文化的调解作用

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Purpose - The purpose of this paper is to empirically test the association between total quality management (TQM) and small and medium enterprises' (SMEs) performance. In particular, it examines whether organizational culture (OC) has a mediating effect on the TQM-SME performance relationship. Design/methodology/approach - The conceptual model for this study was developed based on the literature review of TQM, OC and SME performance. As the research framework, a self-administered questionnaire was used to collect data from managers/owners of SMEs in the Riyadh, Mecca and Eastern regions of the Kingdom of Saudi Arabia. The instrument was evaluated for its validity and reliability. A structural equation model was designed to examine the relationships, using PLS 3.0. Findings - Statistical outcomes add to the literature through displaying a positive direct effect of TQM and OC on SMEs' performance, and a significant and positive indirect effect of TQM on SMEs' performance through OC. Research limitations/implications - The quantitative cross-sectional research design investigated a sample of manufacturing SMEs. Future research could use qualitative techniques or a case study approach for further information analysis. Practical implications - The findings of this research provide insights into SMEs' owners/managers in today's dynamic manufacturing environment, focussing on TQM as a mechanism for improving their performance. The results can help SMEs by providing guidance on OC, because of its effect on the successful implementation of TQM, therefore improving the level of performance. Originality/value - The research extends the literature of TQM with a comprehensive understanding of TQM from the perspective of SMEs in Saudi Arabia. It fills the gap in empirical studies that investigate the joint effect of TQM and OC on SMEs' performance. This paper highlights the theoretical contribution and managerial implications as well as making recommendations for future research.
机译：目的 - 本文的目的是经验测试全面质量管理（TQM）和中小企业（中小企业）业绩之间的关联。特别是，它审查了组织文化（OC）是否对TQM-SME性能关系进行了调解作用。设计/方法/方法 - 本研究的概念模型是基于TQM，OC和中小企业性能的文献综述。作为研究框架，一项自我管理的问卷被用来从利雅得，麦加和沙特阿拉伯王国中小企业的管理人员/业主收集数据。仪器评估其有效性和可靠性。设计了结构方程模型来使用PLS 3.0来检查关系。调查结果 - 统计结果通过显示TQM和OC的积极直接效应来添加到中小企业的性能，以及TQM通过OC对中小企业演出的显着和积极的间接影响。研究限制/影响 - 定量横截面研究设计研究了制造中小企业样本。未来的研究可以使用定性技术或案例研究方法进行进一步的信息分析。实际意义 - 本研究的结果为中小企业的业主/管理人员提供了洞察力在当今的动态制造环境中，侧重于TQM作为提高其性能的机制。结果可以通过为OC提供指导来帮助中小企业，因为它对TQM的成功实施的影响，因此提高了性能水平。原创性/价值 - 研究延伸了TQM的文献，从沙特阿拉伯中小企业的角度综合了解TQM。它填补了研究TQM和OC对中小企业绩效的关节效应的实证研究中的差距。本文突出了理论贡献和管理的影响以及为未来研究提出建议。

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