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首页> 外文期刊>International journal of productivity and quality management >TQM implementation challenges: a case study of a building maintenance department of an institution of higher learning
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TQM implementation challenges: a case study of a building maintenance department of an institution of higher learning

机译：TQM实施挑战：以高校建筑维修部门为例

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摘要

The standards of maintenance management of buildings at many higher institutions, need improvement. TQM has proven to be effective in the improvement of quality in the maintenance of building facilities, although many higher institutions are still grappling to implement TQM in the maintenance of their buildings. This study examines the perceptions that maintenance workers have about the challenges they face during the implementation of TQM in the maintenance of buildings of institutions' of higher learning (IHL), assessing whether there are statistical differences based on workers' affiliated campuses and their positions. A case study approach utilising quantitative data was used in the study where a questionnaire with closed-ended questions was distributed to purposively sampled maintenance workers in an IHL in South Africa. A significant difference was found in the responses provided by workers positions as regards the impact of TQM challenges in their building maintenance activities.
机译：许多高级机构的建筑物维护管理标准需要改进。虽然许多更高的机构仍在努力实现维护其建筑物，但仍然证明了在提高建筑设施方面的质量方面有效。本研究探讨了维护工人在维护高等教育建筑物（IHL）建筑物期间，维护工人在执行TQM期间面临的挑战的看法，评估是否存在基于工人的附属校园及其职位的统计差异。利用定量数据的案例研究方法在研究中使用了封闭式问题的问卷，分配给南非的IHL中的有目的地采样的维护工作者。在工人职位提供的响应中发现了一个重要的差异，就TQM挑战在其建筑维护活动中的影响方面提供了重要差异。

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