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首页> 外文期刊>International journal of sociotechnology and knowledge development >UX as Disruption: Managing Team Conflict as a Productive Resource
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UX as Disruption: Managing Team Conflict as a Productive Resource

机译：UX作为破坏：将团队冲突作为生产资源进行管理

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摘要

Over the past 30 years, there has been an ongoing shift in software from a system-centered to user-centered approach. When user-centered approaches are introduced to teams and organizations, conflict often emerges. Conflict could be dismissed as idiosyncratic differences among team members. In this paper, the authors account for conflicts as a clash of worldview between occupational communities: engineers and UX designers. They define the engineering worldview as the application of science and mathematics to structure sociotech-nical processes to solve concrete, pre-specified problems, from an external perspective. By contrast, the UX worldview is a human-centered exploration, through iterative cycles of design and inquiry, of the contingent and context-sensitive ways people mediate activities with technologies and systems. Interpersonal conflict in teams symbolizes a conflict between sharply contrasting ways of seeing the world. By considering the root causes, project managers can productively leverage the expertise of both communities by managing expectations, relations, and artifacts.
机译：在过去的30年中，软件一直在从以系统为中心转变为以用户为中心的方法。当以用户为中心的方法引入团队和组织时，经常会出现冲突。可以将冲突消除为团队成员之间的特质差异。在本文中，作者将冲突解释为职业社区（工程师和UX设计师）之间的世界观冲突。他们将工程学的世界观定义为科学和数学的应用，以构建社会技术过程，以从外部角度解决具体的预先指定的问题。相比之下，用户体验世界观是通过设计和查询的迭代循环，以人为中心的探索，人们偶然地和上下文相关的方式将人们与技术和系统进行调解。团队中的人际冲突象征着看待世界的方式截然不同。通过考虑根本原因，项目经理可以通过管理期望，关系和工件来有效地利用两个社区的专业知识。

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