Value elements of industrial maintenance: verifying the views of the customer and service provider

著录项

• 来源
  《International journal of strategic engineering asset management》 |2015年第2期|136-158|共23页
• 作者

  Maaren Ali-Marttila; Leena Tynninen; Salla Marttonen; Timo Kaerri;

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• 作者单位

  School of Business and Management, Lappeenranta University of Technology, P.O. Box 20, FIN-53851 Lappeenranta, Finland;

  School of Business and Management, Lappeenranta University of Technology, P.O. Box 20, FIN-53851 Lappeenranta, Finland;

  School of Business and Management, Lappeenranta University of Technology, P.O. Box 20, FIN-53851 Lappeenranta, Finland;

  School of Business and Management, Lappeenranta University of Technology, P.O. Box 20, FIN-53851 Lappeenranta, Finland;

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• 收录信息
• 原文格式 PDF
• 正文语种 eng
• 中图分类
• 关键词

  maintenance services; customer; service provider; supplier; value creation; value profile; collaboration; win-win; survey; Mann-Whitney U; Wilcoxon; value element; industrial maintenance; asset management;

  机译：维修服务;顾客;服务提供者;供应商创造价值;价值概况;合作;双赢调查;曼·惠特尼·U;威尔科克森价值要素工业维护;资产管理;