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首页> 外文期刊>International journal of sustainable engineering >Becoming a resilient organisation: integrating people and practice in infrastructure services
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Becoming a resilient organisation: integrating people and practice in infrastructure services

机译：成为一个有弹性的组织：整合人和实践在基础设施服务中

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摘要

A systemic and integral approach to 'organisational resilience' is important if infrastructure providers are going to advance business strategies which contribute to the sustainable development of their regions. What is required is an understanding of resilience which links the development of people as learning agents with sustainable professional practices at all levels of an organisation, including its external partners, its customers and its community. This can then drive business transformation which empowers both a sustainability and a commercial value creation logic. This paper contributes to type resilience discussion by exploring the conceptual space between the notion of learning for resilient agency and the technical resilience required for sustainability in infrastructure services. We do this through a case-study of a water utility in New South Wales, Australia, which has constructed an integral model of resilience as a 'working theory of change'. Particular attention is paid to the interface between the human systems and the technical systems as a critical 'missing link' in the resilience discourse.
机译：如果基础设施提供商正在推进助长其地区可持续发展的业务策略，系统和整体的“组织恢复力”是重要的。所需要的是对恢复力的理解，这些恢复力将人们作为学习代理商，在组织的各级可持续专业实践，包括其外部合作伙伴，客户及其社区。然后，这可以推动业务转型，使能够成为可持续性和商业价值创建逻辑。本文通过探索了对弹性机构的学习概念和基础设施服务可持续性所需的技术责备之间的概念空间，有助于挑战互连讨论。我们通过澳大利亚新南威尔士州的水实用程序进行案例研究，该案例研究了澳大利亚的水效，这构成了作为“改变工作理论”的集成的集成模型。特别注意人类系统与技术系统之间的界面，作为弹性话语中的关键“缺失链接”。

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