A Review of âAssessing Service Quality: Satisfying the Expectations of Library Customersâ

Gene R. Springsa

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A Review of âAssessing Service Quality: Satisfying the Expectations of Library Customersâ

机译：“评估服务质量：满足图书馆客户的期望”的评论

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《Internet Reference Services Quarterly》 |2010年第3期|p.197-198|共2页
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Gene R. Springsa;
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1. Assessing Service Quality,Satisfying the Expectations of Library Customers, 3~rd ed. [J] . Susan E. Thomas Journal of hospital librarianship . 2017,第1期

机译：评估服务质量，满足图书馆客户的期望，第三版。
2. Assessing Service Quality: Satisfying the Expectations of Library Customers (3rd edition) [J] . Virginia Dressler Reference reviews . 2016,第4期

机译：评估服务质量：满足图书馆客户的期望（第3版）
3. Assessing service quality: satisfying the expectations of library customers, 3rd edition [J] . McCallum Ian Australian Library Journal . 2016,第1期

机译：评估服务质量：满足图书馆客户的期望，第3版
4. Assessment of Quality of Service at the Main Laboratory of the LAB Aimed at Satisfying Internal Customer Needs [C] . S. C. Mukwakungu, E. M. Bakama, A. K. Lumbwe, IEEE International Conference on Industrial Engineering and Engineering Management . 2018

机译：实验室主要实验室旨在满足内部客户需求的服务质量评估
5. Perceived performance and disconfirmation of expectations as measures of customer satisfaction with information services in the academic library. [D] . Maddox-Swan, Ruth. 1998

机译：感知性能和对期望的不肯定作为衡量客户对大学图书馆信息服务满意度的衡量标准。
6. Assessing the Quality of Educational Services of Iranian Universities of Medical Sciences Based on the SERVQUAL Evaluation Model: A Systematic Review and Meta-Analysis [O] . Abdolreza Gilavand PhD, Elham Maraghi PhD 2019

机译：基于SERVQUAL评估模型的伊朗医科大学教育服务质量评估：系统评价和Meta分析
7. Book Review: Assessing Service Quality: Satisfying The Expectations of Library Customers [O] . Ashley Thomson 2017

机译：书评：评估服务质量：满足图书馆客户的期望

A Review of âAssessing Service Quality: Satisfying the Expectations of Library Customersâ

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A Review of âAssessing Service Quality: Satisfying the Expectations of Library Customersâ