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A framework of hiring strategy for manpower hiring in a hyper-local food delivery organization

机译:超当地食品交付组织招聘人力招聘策略框架

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Purpose - The present work attempts to determine an appropriate number of different categories of Delivery Persons for a Hyper-local Food Delivery Organization for different intervals within a day and across days within a week which would provide a satisfactory level of service to the target customers and at the same time would become cost-efficient. Design/methodology/approach - Currently the firm estimates the required number of Deli very Persons for "lunch peak" and "dinner peak" of the next week's weekdays and weekend based on the maximum number of orders occurring during the same period of both weekdays and weekend in the current week. The proposed approach involves determining the projected demand in every four-hourly interval of both week-days and weekend in the next week. Subsequently, the study has developed a simple integer programming model for determining the optimum number of Delivery Persons based on the projected demand data. Findings - The existing approach followed by the firm indicates that the Delivery Persons remain unutilized during periods of low demand. The proposed model demonstrated savings to the tune of 21.4% in manpower cost without any erosion in the service level. Originality/value - The study has made three tangible contributions. First, the development of a simple methodology for estimating the demand of next period allows the Managers to utilize dynamic demand data. Second, the development of a simple integer programming model helps managers determine an appropriate number of Delivery Persons in different intervals in both weekdays and weekend. Third, the development of a framework of hiring strategy aids managers in adopting a particular hiring strategy under a particular context keeping in mind the magnitude of demand for food, demand for delivery service and the cost of providing the service.
机译:目的 - 本工作试图确定在一天之内和跨天在一周内的超本地食品配送机构不同类别的交货人的不同的时间间隔适当数量这将提供服务的满意水平的目标客户和在同一时间将成为成本效益。设计/方法/途径 - 目前公司估计所需数量德利非常人的“午餐高峰”,并根据在两个工作日的同期发生的订单的最大数量下周的工作日和周末的“晚餐高峰”周末在本周。所提出的方法包括确定在这两个星期天在下周每四小时一次的间隔和周末的预计需求。随后,研究开发了基于所预计的需求数据传送的人的最佳数量的简单整数规划模型。调查结果 - 现有的方法,然后该公司表示该交货方可继续保持在低需求期间利用。该模型显示出节省的人力成本21.4%的调整,而不在服务水平的任何侵蚀。独创性/价值 - 这项研究已进行了三次实实在在的贡献。首先,一个简单的方法来估计今后一个时期的发展需求使经理能够利用动态需求数据。其次,一个简单的整数规划模型的发展可以帮助管理者确定在两个工作日和周末不同时间间隔配送人员适当数量。三,招聘战略的框架的发展有助于管理人员采取特别的招聘战略考虑特定背景下,保持粮食需求的大小,对快递服务的需求和提供服务的成本。

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