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Strategic use of enterprise systems among service firms: Antecedents and consequences

机译：服务公司中企业系统的战略使用：前因和后果

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摘要

As competition in the service sector is continuously intensifying, managers are increasingly realizing how effective use of enterprise systems (ESs) might improve competition capabilities. Building on previous work that explores ESs and supply chain integration, this study investigates antecedents and consequences of ES usage among service firms. Following an empirical study using data from 233 Swedish retail and wholesale service providers, findings indicate that internal reasons such as access to new markets and anticipated performance, rather than external pressure, drive ES adoption. The study further reveals that ES usage relates positively to supply chain integration, which subsequently relates to firm performance via the mediating variable of competition capabilities. This study contributes by synthesizing previously separate constructs into a coherent research model that is both empirically viable and integrative. The study concludes by discussing implications for theory building and management practice. (C) 2015 Elsevier Inc. All rights reserved.
机译：随着服务行业竞争的不断加剧，管理人员越来越意识到有效利用企业系统（ES）可能会提高竞争能力。在探索ES和供应链整合的先前工作的基础上，本研究调查了服务公司中ES使用的前因和后果。在使用来自233家瑞典零售和批发服务提供商的数据进行的实证研究之后，调查结果表明，内部因素（如进入新市场和预期的绩效）（而非外部压力）推动了ES的采用。该研究进一步表明，ES的使用与供应链整合成正相关，而供应链整合又通过竞争能力的中介变量与企业绩效有关。这项研究通过将先前单独的构建体合成为一个在经验上可行且可整合的连贯研究模型做出了贡献。本研究通过讨论对理论构建和管理实践的意义进行总结。 （C）2015 Elsevier Inc.保留所有权利。

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