Service Quality, Customer Satisfaction and Customer Loyalty of Mobile Communication Industry in China

著录项

• 来源
  《Journal of Global Academy of Marketing Science》 |2010年第3期|p.269-277|共9页
• 作者

  Ruijin Zhanga Xiangyang Li Ph. D.b; Yunchang Zhangc;

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• 作者单位

  a School of Management, Harbin Institute of Technology, P R. China Phone: +86 451 86414042 E-mail: b School of Management, Harbin Institute of Technology, E-mail: c Student School of Management, Harbin Institute of Technology, P R. China Phone: +86 0451 86414012 E-mail:;

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• 原文格式 PDF
• 正文语种 eng
• 中图分类
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