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首页> 外文期刊>Journal of housing and the built environment >Social housing programme of Selangor Zakat Board of Malaysia and housing satisfaction
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Social housing programme of Selangor Zakat Board of Malaysia and housing satisfaction

机译：马来西亚雪兰莪州扎卡特理事会的社会住房计划和住房满意度

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摘要

Social housing in Malaysia is provided through the public and private sectors. Recently, the Selangor Zakat Board (SZB) has started to provide social housing in the state of Selangor, Malaysia. Up to 2007, a total of 906 units have been delivered under its different programmes. This paper evaluates these programmes by adopting the housing satisfaction model which is currently used as a customer satisfaction tool for public/private housing in many local governments in the UK and USA. The main purpose of this paper is to identify the types of housing programmes adopted by SZB and examine beneficiaries' housing satisfaction in each programme on a comparative plane. In order to examine housing satisfaction, five objective components of satisfaction—housing unit features, housing unit support services, the social environment, public facilities and neighbourhood facilities—were analysed through beneficiaries' levels of satisfaction which were measured by applying a Likert scale. The findings of the paper indicate that SZB has been successful in providing a moderate level of satisfaction with the housing unit. However, the existence of variable levels of satisfaction with other components implies that there is still scope to enhance residents' satisfaction with those components.
机译：马来西亚的社会住房是通过公共部门和私营部门提供的。最近，雪兰莪州天课局（SZB）已开始在马来西亚雪兰莪州提供社会住房。截至2007年，根据其不同计划，共交付了906个单位。本文通过采用住房满意度模型对这些计划进行评估，该模型目前在英国和美国的许多地方政府中用作公共/私人住房的客户满意度工具。本文的主要目的是确定深发展银行采用的住房计划的类型，并在一个比较平面上检查受益人在每个计划中的住房满意度。为了检验住房满意度，通过受益人的满意度水平来分析满意度的五个客观组成部分，即住房单元功能，住房单元支持服务，社会环境，公共设施和邻里设施。该论文的发现表明，SZB已成功地提供了对住房单元的中等满意度。但是，对其他要素的满意程度存在变化，这意味着仍有空间可以提高居民对这些要素的满意度。

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