Putting a SPARKLE into social housing:a training programme for housing professionals on improving the customer experience

Sue Bunt

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Putting a SPARKLE into social housing:a training programme for housing professionals on improving the customer experience

机译：将SPARKLE纳入社会住房：针对住房专业人员的培训计划，旨在改善客户体验

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East Thames Group is a registered social landlord and social-regeneration charity with a mission "to make a positive and lasting contribution to the neighbourhoods in which we work". The largest housing association of its type in east London and Essex, it owns and manages 13,500 homes, as well as providing a broad range of services to improve opportunity and quality of life, create better neighbourhoods and bring communities together. The group employs 800 staff who deliver housing, supported-living and regeneration services.

机译：东泰晤士集团是一家注册的社会地主和社会复兴慈善组织，其使命是“为我们工作的社区做出积极而持久的贡献”。它是伦敦东部和埃塞克斯（Essex）地区同类最大的住房协会，拥有并管理着13,500套住房，并提供各种服务，以改善机会和生活质量，创造更好的社区，并使社区团结在一起。该集团拥有800名员工，他们提供住房，有保障的生活和再生服务。

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《Training & Management Development Methods》 |2011年第3期|p.5.29-5.33|共5页
作者
Sue Bunt;
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East Thames Group, London, UK;

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2. Social housing programme of Selangor Zakat Board of Malaysia and housing satisfaction [J] . Mohammad Abdul Mohit, Nurul Nazyddah Journal of housing and the built environment . 2011,第2期

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7. A combination of multi-period training data and ensemble methods to improve churn classification of housing loan customers [O] . Tomi Seppälä, Le Thuy 2018

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8. Elderly Renters Project: A Model Training Program for Housing Managers and Social Service Professionals [R] . Sheehan, N. W. 1991

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Putting a SPARKLE into social housing:a training programme for housing professionals on improving the customer experience

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