Exploring service climate and employee performance in multicultural service settings

著录项

• 来源
  《Journal of Services Marketing》 |2017年第7期|784-798|共15页
• 作者

  Fung Chaktin; Sharma Piyush; Wu Zhan; Su Yong;

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• 作者单位

  Cedrus Enterprises Ltd, Hong Kong, Hong Kong, Peoples R China;

  Curtin Univ, Sch Mkt, Perth, WA, Australia;

  Univ Sydney, Business Sch, Dept Int Business, Sydney, NSW, Australia;

  Fudan Univ, Sch Management, Dept Business Adm, Shanghai, Peoples R China;

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• 收录信息
• 原文格式 PDF
• 正文语种 eng
• 中图分类
• 关键词

  Business-to-business services; Service climate; Interdependence; Independence; Internal service quality; Service-profit chain;

  机译：企业对企业服务;服务氛围;相互依存;独立性;内部服务质量;服务利润链;