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首页> 外文期刊>Journal of systems and information technology >Effects of e-mail addiction and interruptions on employees
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Effects of e-mail addiction and interruptions on employees

机译：电子邮件成瘾和中断对员工的影响

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Purpose - The purpose of this paper is to explore the effect of e-mail interruptions on tasks and to explore the concept of e-mail addiction within the workplace. Design/methodology/approach - Data were collected from a large car rental company in the UK. The first collection method involved observing the effects of simulated e-mail interruptions on seven employees by measuring the interrupt handling time, the interrupt recovery time, and the additional time required to complete the task given the number of interruptions. The second part of the study involved a questionnaire sent to 100 employees to capture addictive characteristics in employees' e-mail communication behaviour. Findings - E-mail interruptions have a negative time impact upon employees and show that both interrupt handling and recovery time exist. A typical task takes one third longer than undertaking a task with no e-mail interruptions. The questionnaire data show clinical characteristics classify 12 per cent of e-mail addicts, and behavioural characteristics classify 15 per cent of e-mail addicts in the workplace. Research limitations/implications - Observation was constrained by the timeframes and availability of the participating organisation. Measuring an employee receiving e-mail interruptions over a greater time period might achieve a more comprehensive understanding of the impact. Originality/value - The small study is the first to determine the impact of e-mail interruptions on work tasks by observing employees, and to present a method to determine e-mail addiction. By understanding these factors, organisations can manage workflow strategies to improve employee efficiency and effectiveness.
机译：目的-本文的目的是探讨电子邮件中断对任务的影响，并探讨工作场所内电子邮件成瘾的概念。设计/方法/方法-数据是从英国一家大型汽车租赁公司收集的。第一种收集方法涉及通过测量中断处理时间，中断恢复时间以及在给定中断次数的情况下完成任务所需的额外时间，来观察模拟的电子邮件中断对七名员工的影响。该研究的第二部分涉及发送给100名员工的问卷，以捕获员工电子邮件通信行为中的成瘾特征。调查结果-电子邮件中断对员工的时间有负面影响，表明中断处理和恢复时间都存在。一个典型的任务要比没有电子邮件中断的任务花费三分之一的时间。问卷数据显示，在工作场所中，临床特征将12％的电子邮件成瘾者分类，行为特征将15％的电子邮件成瘾者分类。研究的局限性/含义-观察受到参与组织的时间框架和可用性的限制。对员工在更长的时间内接收到电子邮件中断的情况进行度量可能会更全面地了解其影响。原创性/价值-这项小型研究是第一个通过观察员工来确定电子邮件中断对工作任务的影响，并提出确定电子邮件成瘾性的方法。通过了解这些因素，组织可以管理工作流程策略以提高员工的效率和效力。

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