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Improving in-role and extra-role performances with rewards and recognition: Does engagement mediate the process?

机译：通过奖励和认可来提高角色内和角色外的绩效：参与是否可以调解流程？

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摘要

Purpose - This study aims to explore the possibility that rewards and recognition may be instrumental in improving both in-role and extra-role performances of retail sales associates, with an underlying mediating role of employee engagement in this relationship. Design/methodology/approach - A survey was conducted across 35 retail stores in five cities located in North India on 247 sales associates. Hierarchical multiple regression analysis was conducted to test the mediation hypotheses. Analysis was done in lines with the conditions of mediation laid down by Baron and Kenny (1986). Findings - Employee engagement is found to fully mediate the impact of rewards and recognition on in-role and extra-role performances. Practical implications - Organizations should be committed to recognizing employees' efforts and providing them with financial and non-financial rewards based on organizational policies. Such measures would improve in-role and extra-role performances through enhancing engagement level of employees. Originality/value - This study makes significant contributions to literature on employee engagement and that on retail sector, especially in Indian context, through highlighting the mediating role of engagement Given shortage and retention of skilled manpower as major challenges for Indian retailers, engaging sales associates through rewards and recognition to improve their performance at both in-role and extra-role levels can have significant implications for retailers.
机译：目的-这项研究旨在探讨奖励和表彰可能有助于提高零售销售人员的角色内和角色外绩效的可能性，并在这种关系中发挥员工参与的潜在中介作用。设计/方法/方法-对位于印度北部五个城市的35家零售店进行了一项调查，调查对象为247名销售人员。进行了层次多元回归分析以检验中介假设。分析是根据Baron和Kenny（1986）规定的调解条件进行的。调查结果-发现员工敬业度可以充分调解奖励和认可对角色内和角色外绩效的影响。实际意义-组织应致力于承认员工的努力，并根据组织政策为他们提供财务和非财务奖励。此类措施将通过提高员工的敬业度来改善其在岗位和在岗位上的绩效。原创性/价值-这项研究通过强调参与的中介作用，为员工敬业度和零售业方面的文献做出了重要贡献，特别是在印度背景下。鉴于印度零售商的主要挑战是技术人员的短缺和保留，通过奖励和认可，以提高他们在角色内和角色外的绩效，这可能会对零售商产生重大影响。

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