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Strategic management: the case of NGOs in Palestine

机译：战略管理：巴勒斯坦非政府组织的案例

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Purpose - The purpose of this paper is to explore whether non-governmental organizations' (NGOs') managers think and use strategy in their daily operations, to assess the impact of its applications on the performance of NGOs and to test the validity of the "dynamic model of strategic management" originally used for small and medium-sized enterprises (SMEs) in the Gaza Strip, Palestine. Design/methodology/approach - This empirical study is concerned with NGOs' managers located in the Gaza Strip in Palestine. Survey questionnaire was the main data collection instrument. A combination of qualitative and quantitative approaches, triangulation, is employed for data analysis. Findings - It was discovered that most NGOs used strategic management systems and perceived strategic management as an important tool for increasing the quality of service delivery, achieving goals and increasing overall organizational performance. Moreover, the principles of the "dynamic model" developed for SMEs are applicable to the NGOs in Palestine. Research limitations/implications - This research focused on local NGOs in Gaza Strip, while the contribution and significance of local NGOs and the civil society sector as a third sector is recognized around the world, inclusion of a number of international NGOs in the study would have yielded more significant results and would have helped to identify best practices in the sector. Practical implications - NGOs in Palestine and elsewhere must become more strategic in their planning and operations in order to increase their performance, productivity and efficiency in providing quality service. Originality/value - This first-time study contributes to the current stock of knowledge and our present understanding of strategic management, as perceived by NGO managers, by contextualising its use in Palestine.
机译：目的-本文的目的是探讨非政府组织的管理者在日常运作中是否考虑和使用策略，评估其应用对非政府组织绩效的影响，并测试“战略管理动态模型”最初用于巴勒斯坦加沙地带的中小企业。设计/方法/方法-这项实证研究涉及位于巴勒斯坦加沙地带的非政府组织的经理。调查问卷是主要的数据收集工具。定性和定量方法的组合，三角剖分，用于数据分析。调查结果-发现大多数非政府组织都使用战略管理系统，并将战略管理视为提高服务交付质量，实现目标和提高整体组织绩效的重要工具。此外，为中小企业开发的“动态模型”的原则适用于巴勒斯坦的非政府组织。研究的局限性/含意-这项研究的重点是加沙地带的地方非政府组织，而地方非政府组织和民间社会部门作为第三部门的贡献和重要性在世界范围内得到公认，但在研究中包括一些国际非政府组织产生了更重要的成果，将有助于确定该部门的最佳做法。实际意义-巴勒斯坦和其他地方的非政府组织必须在规划和运营方面更具战略意义，以提高其在提供优质服务方面的绩效，生产力和效率。原创性/价值-这项初次研究通过背景化在巴勒斯坦的使用，有助于非政府组织管理者认识到当前的知识储备和我们对战略管理的当前理解。

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