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Understanding managers of businesses in desert Australia

机译：了解澳大利亚沙漠中的企业经理

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摘要

Purpose - The purpose of this paper is to understand what was important to managers of businesses in desert Australia, and in particular, what they needed for the businesses to be successful. Design/methodology/approach - There were two studies. In Study 1, 88 managers of business in remote desert Australia were interviewed. In Study 2, 112 managers who had business in regional desert Australia participated in an on-line survey. Findings - In both studies, the respondents claimed that their businesses were reasonably successful. In Study 1, the interviewees said that making a living and seeing the business grow were important indices of success. In Study 2, customer/client satisfaction was the strongest indicator of business success. Factors such as safe and all-weather roads, internet/e-mail access and reliable power supplies were important to this success. The importance to business success of a number of leadership behaviours was also identified. Research limitations/implications - Future research needs to encourage a larger number of managers to participate. In addition, suppliers and customers of the businesses need to be included. Originality/value - This is the first study in which managers were included, because normally, only owner-managers are involved. It is also the first study of its kind to be undertaken in desert Australia.
机译：目的-本文的目的是了解对沙漠澳大利亚的企业管理者来说重要的是什么，尤其是他们对于企业成功所需要的。设计/方法/方法-有两项研究。在研究1中，采访了澳大利亚偏远沙漠地区的88位业务经理。在研究2中，有112位在澳大利亚沙漠地区开展业务的经理人参加了在线调查。调查结果-在两项研究中，受访者都声称他们的业务相当成功。在研究1中，受访者说，谋生和看到业务增长是成功的重要指标。在研究2中，客户/客户满意度是企业成功的最强指标。安全和全天候道路，互联网/电子邮件访问以及可靠的电源等因素对于此次成功至关重要。还确定了许多领导行为对企业成功的重要性。研究的局限性/意义-未来的研究需要鼓励更多的管理人员参与。另外，需要包括企业的供应商和客户。原创性/价值-这是首次纳入管理者的研究，因为通常仅涉及所有者-经理。这也是在澳大利亚沙漠进行的同类研究中的第一次。

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