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Extending the 'size matters' debate

机译：扩大“规模问题”的辩论

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Purpose - The purpose of this paper is to examine the factors that influence training decision making in small and medium enterprises (SMEs) in India's IT-enabled business process outsourcing industry. Design/methodology/approach - The research strategy employed is a case study. Data from semi-structured interviews, organizational documents, and non-participant observation are analysed. Findings - The inclusive theoretical approach uncovers novel explanations through the complex interaction that occurs between various internal and external factors that shape the nature and extent of training provision in SMEs in the context of a developing country. In SMEs, enterprise training can take a variety of forms - formal, informal, and incidental. The final training provision is shaped by high employee turnover, the complexity of the process, client specifications, and the presence of certain organizational capabilities. Research limitations/implications - Although a multi-case embedded design was followed, the results and findings cannot be generalized to a wider population. Findings are generalized to the literature on the drivers of training. Practical implications - The paper's findings allow practitioners to utilize scarce resources effectively, particularly for where SMEs are operating in a dynamic outsourcing environment. Originality/value - This paper extends the current academic and policy discourses on formal and informal training in SMEs by reporting findings from a new context - India's dynamic outsourcing environment. Novel explanations are offered of how SMEs that outsource business process offshore meet their skill development needs.
机译：目的-本文的目的是研究影响印度IT支持的业务流程外包行业中的中小企业（SME）培训决策的因素。设计/方法/方法-采用的研究策略是一个案例研究。分析来自半结构化访谈，组织文档和非参与者观察的数据。调查结果-包容性理论方法通过各种内部和外部因素之间的复杂相互作用来揭示新颖的解释，这些内部因素和外部因素塑造了发展中国家中中小企业培训提供的性质和程度。在中小型企业中，企业培训可以采取多种形式-正式，非正式和附带形式。最终的培训经费取决于员工的高流失率，流程的复杂性，客户要求以及某些组织能力的存在。研究的局限性/意义-尽管采用了多案例嵌入式设计，但其结果和发现无法推广到更广泛的人群。研究结果归纳为有关培训驱动因素的文献。实际意义-该论文的发现使从业人员可以有效地利用稀缺资源，特别是对于中小型企业在动态外包环境中运作的情况。原创性/价值-本文通过报告来自新环境-印度动态外包环境的调查结果，扩展了有关中小型企业正式和非正式培训的当前学术和政策论述。对于将业务流程外包到海外的中小型企业如何满足其技能开发需求，提供了新颖的解释。

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