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Distinctive services in academic librarianship

机译：高校图书馆学的特色服务

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Purpose - Collection content is no longer the primary distinctive signifier of excellence in the present libraries. In an information market where technology has increased access to content, thereby providing resources at one's fingertips, the provision of services is increasingly becoming a distinctive signifier of excellence and quality. In such an open/service-oriented marketplace, what are the services that are signifiers of excellence and consequently distinguish a library? This paper aims to review select literature within the USA to identify the services that are signifiers of excellence and that will consequently distinguish a library in the current era and investigate the extent to which said services identified in the review of the literature are provided by the University of the West Indies (UWI) Mona library, but focus specifically on only those that meet the additional criteria of placing the UWI Mona library as either the first to introduce the service in Jamaica or as the only library in Jamaica with the particular service offering. These two additional criteria provide the added signature or uniqueness essential to being distinguished. Design/methodology/approach - Through the use of a mixed methods research, this paper highlights library service offerings considered as distinctive signifiers of excellence within the American literature and also within the UWI Mona Library - that will distinguish a library. Findings - This paper reveals services incorporating technology, the library as a place/space, teaching and research and personal attention to users as distinctive signifiers of excellence. In this regard, within the UWI Mona Library, services offered such as the Virtual Reference Service, Extended Opening Service, Halls of Residence Librarian Service, Information Commons Service, Information Literacy Service and the West Indies and Special Collection Research Service were found to incorporate the aforementioned service themes and placed the UWI Mona library as either the first to introduce the service in Jamaica or as the only library in Jamaica with the particular service offering, consequently distinguishing the UWI Mona Library from other academic libraries in Jamaica. Originality/value - This paper is of value, as it provides the library and information community with an outline of services that distinguish a library; it offers library managers in Jamaica and the rest of the world the opportunity to compare services in their libraries with that of other libraries as outlined within the literature review as well as within the UWI Mona library; it highlights how the UWI Mona library, an academic library in the Caribbean, compares on the international library scene, with particular reference to the USA; it informs current and potential library users of how the UWI Mona library is trending in service culture and a focus on distinctive services can promote a community of academic library service best practice.
机译：目的-馆藏内容不再是当前图书馆卓越的主要标志。在信息技术越来越多地访问内容，从而触手可及的资源的信息市场中，服务的提供正日益成为卓越和品质的标志。在这样一个面向开放/服务的市场中，哪些服务是卓越的象征，从而与图书馆区分开？本文旨在审查美国境内的精选文献，以识别卓越的标志，从而区分当前时代的图书馆，并调查大学在文献综述中确定的所述服务的程度是西印度群岛（UWI）蒙纳图书馆的一部分，但仅专注于那些满足将UWI蒙纳图书馆作为在牙买加首次引入该服务或在牙买加唯一提供特定服务的图书馆的附加条件的图书馆。这两个附加条件提供了区别所必需的附加签名或唯一性。设计/方法论/方法-通过混合方法研究，本文重点介绍了图书馆服务产品，这些产品被视为美国文学以及UWI蒙娜丽莎图书馆中卓越卓越的独特标志-将图书馆与众不同。调查结果-本文揭示了结合技术，图书馆作为场所/空间，教学和研究以及对用户的个人关注作为卓越卓越标志的服务。在这方面，UWI Mona图书馆内提供的服务包括虚拟参考服务，扩展开放服务，宿舍图书馆馆员服务，信息共享服务，信息素养服务以及西印度群岛和特别馆藏研究服务。前面提到的服务主题，并把UWI蒙娜图书馆成为第一个在牙买加推出该服务的图书馆，或者是牙买加唯一提供特定服务的图书馆，因此将UWI蒙娜图书馆与牙买加其他学术图书馆区分开来。原创性/价值-本文具有价值，因为它为图书馆和信息社区提供了区分图书馆的服务大纲；它为牙买加和世界其他地方的图书馆管理者提供了将文献中以及UWI蒙娜丽莎图书馆中的服务与其他图书馆的服务进行比较的机会；它着重介绍了加勒比地区的大学图书馆UWI Mona图书馆如何与国际图书馆进行比较，特别是参考了美国。它向当前和潜在的图书馆用户介绍UWI Mona图书馆的服务文化趋势，并着重于独特的服务可以促进学术图书馆服务最佳实践社区。

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