Evaluating the Single Service Point Using the Peson-Environment-Occupation Model

Vaughan K. T.

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Evaluating the Single Service Point Using the Peson-Environment-Occupation Model

机译：使用人环境职业模型评估单个服务点

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An academic library's single service point, where users can get answers and help with their library needs in one place, is often the first and most popular place used by students. Studies assessing desk design are rare but needed to help guide planning for renovation or service model change. This study investigated an academic library's service point and identified major themes related to its physical and social environments, staff, and activities and tasks. The study used an ethnographic methodology, in which the investigator closely observed the library staff and users. The study framework was based on the Person-Environment-Occupation Model, which explores how occupational performance is shaped by the interaction between a person, environment, and occupation. The findings revealed themes of patron interactions, physical relationships to the furniture, socializing, and arrangements that may inform choices about service point design to improve staff satisfaction and efficiency.

机译：学术图书馆的单一服务点，用户可以在一个地方获得答案和帮助他们的图书馆需求，通常是学生使用的第一个也是最受欢迎的地方。评估桌面设计的研究很少见，但需要帮助指导规划改造或服务模式变化。本研究调查了学术图书馆的服务点，并确定了与其物理和社会环境，员工和活动和任务相关的主要主题。该研究使用了民族图方法，其中调查员密切关注图书馆的工作人员和用户。该研究框架是基于人的环境职业模式，探讨了人，环境和职业之间的互动方式如何塑造职业表现。这些调查结果揭示了守护神互动，与家具，社会化和安排的物理关系，可能会提供关于服务点设计的选择，以提高员工满意度和效率。

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《Portal:libraries and the academy》 |2020年第2期|361-379|共19页
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Vaughan K. T.;
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Washington & Lee Univ Lexington VA 24450 USA|James Madison Univ JMU Lib Harrisonburg VA 22807 USA;

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Evaluating the Single Service Point Using the Peson-Environment-Occupation Model

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