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首页> 外文期刊>Public management review >EXPLORING THE RELATIONSHIPS AMONG TRUST, EMPLOYEE SATISFACTION, AND ORGANIZATIONAL COMMITMENT
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EXPLORING THE RELATIONSHIPS AMONG TRUST, EMPLOYEE SATISFACTION, AND ORGANIZATIONAL COMMITMENT

机译：探索信任，员工满意度和组织承诺之间的关系

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摘要

This research seeks to answer two questions. The first question is this: 'Does trust matter for employee satisfaction and commitment?' In the business management field, one can find many empirical studies investigating trust as a valuable resource within organizations. The public management field, however, has paid less attention to this issue. This research investigates the role of trust within one US federal agency, the Federal Aviation Administration (FAA), by examining the relationships among several managerial practices, trust, and employee attitudes, including employee satisfaction and organizational commitment. Related to this is our second research question: 'How much is the effect of trust varied across different types of trust?' There are multiple trust relationships within organizations, among which we consider three types of trust based on the referent: trust in the immediate supervisor; trust in co-workers; and trust in management. We test whether each trust has a positive association with the given outcomes and which trust has the largest influence within the FAA. Using the data from the 2003 Employee Attitude Survey by the FAA, we test the above ideas. The structural equation model (SEW!) analysis demonstrates the substantial relationships between trust and both employee satisfaction and organizational commitment. Among the three kinds of trust, trust in management has the strongest ties to both outcomes. Based on the findings, we insist that building trust deserves more attention in managing public organizations.
机译：这项研究试图回答两个问题。第一个问题是：“信任对员工的满意度和承诺重要吗？”在业务管理领域，可以找到许多将信任作为组织内宝贵资源进行调查的实证研究。但是，公共管理领域对此问题的关注较少。这项研究通过检查几种管理实践，信任和员工态度（包括员工满意度和组织承诺）之间的关系，调查了一个美国联邦机构联邦航空管理局（FAA）中信任的作用。与此相关的是我们的第二个研究问题：“信任的影响在不同类型的信任中有多少不同？”组织内部存在多种信任关系，其中我们根据引用对象考虑三种类型的信任：对直接主管的信任；信任同事；和信任管理。我们测试每个信任是否与给定的结果具有正相关关系，以及哪种信任在FAA中影响最大。利用美国联邦航空局（FAA）2003年员工态度调查的数据，我们测试了上述想法。结构方程模型（SEW！）分析证明了信任与员工满意度和组织承诺之间的实质关系。在这三种信任中，对管理的信任与两种结果都有最强的联系。根据调查结果，我们坚持在建立公共组织的管理中应更加重视建立信任。

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