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Citizenship-behavior, cooperation and job satisfaction of medical and nursing teams in an Israeli hospital

机译：以色列医院医疗队和护理队的公民行为，合作与工作满意度

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Purpose - The purpose of this paper is to investigate into the relationships among citizenship behavior within medical and nursing teams, cooperation among these teams within hospital units and job satisfaction of members of those teams. Design/methodology/approach - Data were gathered via questionnaires, administered to 107 doctors and nurses of a small hospital in Israel, regarding their job satisfaction, their evaluation of the citizenship behavior within their own professional team (medical or nursing) and the extent of cooperation of their own team with the other professional team. Preacher and Hayes's mediation analyses were carried out on the data. Findings - The findings show that medical-nursing cooperation mediates the relationship between citizenship behavior within the professional team (medical or nursing) and job satisfaction. When analyzed separately for doctors and nurses, results show that job satisfaction is predicted by the cooperation between the medical and nursing staff within hospital units, for nurses only. Citizenship behavior is shown to predict job satisfaction for each of the two professional sectors. Although for nurses, both factors affect their levels of job satisfaction, whereas for the doctors, cooperation affects citizenship behavior within the medical team, which, in turn, affects their job satisfaction. Research limitations/implications - The research sample is small and culturally specific, thus limiting the generalization potential of this study. Originality/value - The unique nature of teamwork within hospital departments is hereby investigated. The findings shed light on a critical issue of hospital human resource management, which has not been previously investigated, and may have practical implications regarding hospitals' overall management policies.
机译：目的-本文的目的是研究医疗和护理团队内部公民行为，医院单位内部这些团队之间的合作以及这些团队成员的工作满意度之间的关系。设计/方法/方法-通过问卷收集数据，将数据提供给以色列一家小型医院的107位医生和护士，以评估他们的工作满意度，他们在自己的专业团队（医疗或护理）中对公民行为的评估以及自己的团队与其他专业团队的合作。传教士和海斯的中介分析是对数据进行的。调查结果-调查结果表明，医疗护理合作可以调解专业团队（医疗或护理）的公民行为与工作满意度之间的关系。对医生和护士分别进行分析时，结果表明，工作满意度是由医院单位内医护人员之间的合作来预测的，仅适用于护士。公民行为被证明可以预测两个专业领域的工作满意度。尽管对于护士而言，这两个因素都会影响他们的工作满意度，但是对于医生而言，合作会影响医疗团队内部的公民行为，进而影响他们的工作满意度。研究的局限性/意义-研究样本量小且在文化上具有特定性，因此限制了这项研究的推广潜力。创意/价值-特此调查医院部门内部团队合作的独特性。该发现揭示了医院人力资源管理的一个关键问题，该问题先前尚未进行过调查，并且可能对医院的整体管理政策具有实际意义。

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