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Airline downsizing and its impact on team performance

机译：航空公司裁员及其对团队绩效的影响

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The article draws on a mixed method study of US airline pilots in order to examine the impact of corporate downsizing on pilots' trust, morale, and organizational commitment. The aim of the paper is to review current literature on downsizing and high-risk teams and to identify gaps in the understanding of how external influences like downsizing can impact high-risk team's operational performance through an increase in mistakes, distraction, and stress. Design/methodology/approach - Data were obtained from 127 in depth pilot survey responses from captains and first officers from major US airlines and 43 semi-structured interviews of one to two hours in length. Findings - Commercial pilots working in downsized airlines reported increased stress, distraction, and suspicion with a corresponding reduction in trust, morale, and organizational commitment. Research limitations/implications - The article contributes to the literature in corporate downsizing and high-risk team performance. Insights from these areas provide a lens by which to evaluate post-9/11 managerial decision-making in one high-risk field, aviation, with implications for leadership in other fields of risky work. Originality/value - Although research examining leadership and teamwork in high-risk fields has been growing, few studies consider managerial decisions and the resultant organizational climate within which these teams must operate, particularly in the post-9/11 period. Findings suggest that this is a unique, emerging area that warrants further research.
机译：本文以对美国航空公司飞行员的混合方法研究为基础，以研究企业裁员对飞行员的信任，士气和组织承诺的影响。本文的目的是回顾有关缩编和高风险团队的最新文献，并找出在理解诸如缩编等外部影响如何通过增加错误，分散注意力和压力而影响高风险团队的运营绩效方面的差距。设计/方法/方法-数据来自于来自美国主要航空公司的机长和副驾驶的127次深度飞行员调查回复，以及43次半结构化访谈，时长为一到两个小时。调查结果-在小型航空公司工作的商业飞行员报告说，压力，分心和怀疑增加，信任，士气和组织承诺也相应降低。研究局限性/含义-本文为企业精简和高风险团队绩效方面的文献做出了贡献。这些领域的洞察力为评估一个高风险领域（航空）在9/11以后的管理决策提供了一个视角，对在其他高风险工作领域的领导能力产生了影响。原创性/价值-尽管研究高风险领域领导力和团队合作的研究一直在增长，但是很少有研究考虑管理决策以及这些团队必须在其中运作的组织氛围，尤其是在9/11后时期。研究结果表明，这是一个独特的新兴领域，值得进一步研究。

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