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The combined use of quality management programs and work teams: A comparative analysis of its impact in the organizational structure

机译：质量管理计划和工作团队的结合使用：对组织结构影响的比较分析

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摘要

Purpose - The main goal of the work presented here is the study and comparative analysis of the changes that take place in the structure of organizations when managers decide to establish work teams in the context of quality management. It can be observed that team characteristics change and adapt to evolving management programs. Design/methodology/approach - The authors selected a qualitative research method, in particular the case study methodology. The comparative analysis of organizational changes was analyzed in three different business units that had implanted advanced quality management programs using work teams. Findings - There is a relationship between the quality management approach and the degree of integration of the teams into the organizational structure; when the quality approach is an advanced TQM approach, teams are more integrated into the organizational structure. Results show that a reduction of hierarchical levels in the organizational structures favors the integration of work teams and vice versa. It also facilitates effective development of the teams. Practical implications - As a result of the findings, supervision should be reduced and a great deal of autonomy and resources should be assigned to teams. In any case, the existence of linkage positions (a leader or facilitator that forms a part of the team) makes the required supervision easier and more flexible. Originality/value - The paper shows that significant organizational changes requiring different uses of design variables can be obtained with the simultaneous establishment of TQM programs and work teams. The paper is relevant to managers attempting to use teams as an effective asset for obtaining the competitive advantage of their firms.
机译：目的-此处提出的工作的主要目标是研究和比较分析管理者决定在质量管理环境中建立工作团队时组织结构的变化。可以看出，团队特征会发生变化并适应不断发展的管理计划。设计/方法/方法-作者选择了定性研究方法，特别是案例研究方法。在三个不同的业务部门中分析了组织变更的比较分析，这些业务部门已使用工作团队植入了高级质量管理程序。调查结果-质量管理方法与团队整合到组织结构中的程度之间存在关系；当质量方法是高级的TQM方法时，团队将更集成到组织结构中。结果表明，组织结构中层次结构级别的降低有利于工作团队的整合，反之亦然。这也促进了团队的有效发展。实际意义-根据调查结果，应减少监督，并应向团队分配大量自治权和资源。在任何情况下，由于存在联系位置（构成团队一部分的领导者或促进者），因此所需的监督更加容易和灵活。原创性/价值-本文表明，通过同时建立TQM计划和工作团队，可以获得需要不同使用设计变量的重大组织变革。该文件与试图利用团队作为获得企业竞争优势的有效资产的管理者有关。

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