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Bridging the digital divide among low income urban communities. Leveraging use of Community Technology Centers

机译：弥合低收入城市社区之间的数字鸿沟。利用社区技术中心

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To fully leverage the availability of the internet services in Kenya, all the citizens need to be able to access and use the intemet and related services. The availability of 4G networks, cyber cafes and fiber connectivity in most residential areas of Nairobi has allowed many Nairobi residents to be part of its information-based society. But, as with the other existing social inequalities in Nairobi, many people residing in the city's low-income areas lack access to the internet. This has a negative impact on the residents' prospects as the governments and businesses are increasingly delivering their services online. Using a pre-tested questionnaire, data were collected from five hundred and fifty respondents on their intemet access and digital literacy skills among the residents of the Mathare Slum. From the survey, the study found existence of limited digital literacy skills and lack of intemet access among the residents of the Mathare Slum. The study then used the Community Technology Centers (CTCs) intervention approach to narrowing the digital divide by setting up a CTC in the Mathare Slum to offer free community internet access and digital literacy skills training. Eight cohorts, each of eighteen residents, were offered free digital literacy training for five weeks and free unlimited intemet access for four months. The study then evaluated the trainees' intemet usage continuance intentions after four months of continued use of the internet at the CTC. The results indicate that perceived enjoyment, perceived usefulness, intemet self-efficacy, and confirmation of expectations all significantly influence the participants' satisfaction with use of the internet. The results also show that continuance intentions of the participants from low income household to continue using intemet beyond the CTC can be predicted by perceived service cost, satisfaction, intemet self-efficacy and perceived usefulness. The study demonstrates the effectiveness of CTCs as an intervention approach and a replicable model that can be used to bridge the urban digital divide among low income urban communities for the development of an all-inclusive information-based society. Implications and recommendations for policy, practice and research are provided.
机译：为了充分利用肯尼亚的互联网服务的可用性，所有公民都需要能够访问和使用互联网及相关服务。内罗毕大多数居民区都有4G网络，网吧和光纤连接，这使许多内罗毕居民成为其信息社会的一部分。但是，与内罗毕其他现存的社会不平等现象一样，居住在该市低收入地区的许多人也无法使用互联网。随着政府和企业越来越多地在线提供服务，这对居民的前景产生了负面影响。使用预先测试的问卷调查，从550名受访者那里收集了有关Mathare贫民窟居民互联网访问和数字素养技能的数据。根据调查，该研究发现Mathare贫民窟居民的数字素养技能有限，缺乏互联网访问。然后，该研究使用社区技术中心（CTC）干预方法，通过在Mathare贫民窟设立CTC来缩小数字鸿沟，以提供免费的社区互联网访问和数字素养技能培训。为18个居民中的每一个八个小组提供了为期五周的免费数字素养培训，并为期四个月的免费无限制互联网访问。然后，该研究在反恐委员会继续使用互联网四个月后，评估了受训人员的互联网使用持续性意图。结果表明，感知的享受，感知的有用性，网络自我效能感以及对期望的确认都极大地影响了参与者对使用互联网的满意度。结果还表明，可以通过感知的服务成本，满意度，互联网的自我效能感和感知的实用性来预测低收入家庭参与者继续在CTC之外使用互联网的持续意愿。这项研究证明了四氯化碳作为一种干预方法和可复制的模型的有效性，该模型可用于弥合低收入城市社区之间的城市数字鸿沟，以发展包容各方的信息社会。提供了对政策，实践和研究的启示和建议。

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