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首页> 外文期刊>Tourism management >Momentary well-being matters: Daily fluctuations in hotel employees' turnover intention
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Momentary well-being matters: Daily fluctuations in hotel employees' turnover intention

机译：瞬间幸福事件：酒店员工营业额的日常波动

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摘要

Drawing on affective events theory and the unfolding model of voluntary turnover, the dynamic nature of emotional dissonance, job autonomy, subjective well-being (SWB), and turnover intention are examined in a daily diary study. The study's design employs an experience sampling method. Participants are full-time employees in guest-facing positions in full-service or luxury hotels in the United States. Sixty-five participants completed a one-time baseline survey and a daily diary study twice per day for at least five working days, resulting in a total of 416 day-level observations. Within-person variance in turnover intention is predicted by day-level within-person SWB and emotional dissonance. This study shows that SWB and turnover intention are not stable phenomena among frontline hotel employees. Moreover, the study emphasizes the important moderating role of daily job autonomy and the moderating effects of person-level trait resilience. The theoretical and practical implications of these results are also discussed.
机译：绘制情感事件理论与志愿营业额的展开模型，情绪不起作用的动态性质，工作自主性，主观福祉（SWB）以及在日记研究中检验的营业型意图。该研究的设计采用了体验采样方法。参与者是面向客人的全职员工，位于美国的全方位服务或豪华酒店。六十五名参与者完成了一次性基线调查和每日两次日记，至少五个工作日，导致共416个日期的观察结果。在人员内部SWB内和情感解剖中预测营业额意图的人内差异。本研究表明，前线酒店员工之间的SWB和营业额意图是不稳定的现象。此外，该研究强调日常工作自主权的重要调节作用以及人级特征弹性的调节效果。还讨论了这些结果的理论和实际意义。

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