Every day, before the COVID-19 lockdown came into effect, TruckEast managing director John Biggin (pictured below) walked the floor of the workshop of the Wellingborough depot or one of the other sites, talking to the technicians and office staff. "Walking and talking helps them feel valued, and helps us understand what their frustrations are, and what is holding the job up; why we can't deliver better service," he says. The MD and owner of the Scania franchise for eastern England and the Midlands himself worked his way up from the shop floor, starting in the industry as an apprentice in 1977. "I was a mechanic for ten-plus years. I understand it; I understand their frustrations. Most of our managers come up the same route. We understand the business, their job, and we try to breed that into everybody."
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